POSITION SUMMARY

Credit One Bank is looking for an Operations Support Analyst to support Customer Service Operations, drive operational excellence, and serve as point of contact for assigned processes. This position will be primarily responsible for daily performance snapshots, exceptions reporting, risk assessments, department audits, and Presidential case assignments, reviews, and discussion meetings.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Great team player with the ability to create excellent working relationships across the bank. Collaborative approach with all departments by breaking down barriers to resolve potential conflicts swiftly and effortlessly
• Use all equipment associated with the position, including but not limited to, Microsoft Word, Excel, OneNote, SharePoint, and Outlook
• Ability to interpret, augment and implement policies, articles, procedures, and manuals
• Successfully navigate through C1B related tools FDR (BS, CIS, CMM etc.) and CAS systems
• Serve as a Subject Matter Expert for all Customer Service Operations, Digital Banking, and Social Media processes
• Serve as the Customer Service Operations point of contact for department exceptions reporting, risk assessments, and audits
• Respond to audit and compliance reviews promptly and accurately, and meet and discuss findings and opportunities with Leadership
• Consolidate, review, validate and log escalated cases and meet and discuss findings and the validity of cases with Leadership
• Perform other duties as assigned

POSITION REQUIREMENTS

• 4+ years of relevant experience in customer service
• Competent with Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent self-motivation, communication, and reading comprehension skills
• The ability to multitask, prioritize deliverables, and pay close attention to small details
• The ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and resultsDemonstrate company core values of excellence, ownership, collaboration, and integrity

Please refer the Job description for details