Are you ready to lead a dynamic team in a vibrant environment? At Rapport, based in the heart of Holborn, we are seeking an Operations Support and Network Team Lead who will be pivotal in delivering exceptional service to our colleagues, clients, and customers. This role is not just about managing tasks; it’s about shaping relationships and fostering a culture of excellence. Your leadership will ensure our strategic goals are met while enhancing the overall experience for everyone we serve.
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday)

THE IDEAL CANDIDATE WILL:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Thrive under pressure, demonstrating resilience and adaptability in a fast-paced environment.
• Exhibit outstanding organisational skills with a keen eye for detail.
• Bring a positive attitude and a commitment to creating a supportive team culture.
• Empower others by leading by example and providing clear guidance.
• Have a genuine passion for delivering remarkable service and enhancing customer experiences.
• Take pride in their appearance and professional demeanour, reflecting the ethos of Rapport.
• Show initiative in problem-solving and proactively addressing challenges.
• Maintain clear and effective communication with colleagues and clients alike.
• Embrace continuous learning, seeking opportunities for personal and professional growth.

• Lead the Network Team to ensure seamless operational support across all contracts.
• Provide strategic input and support for the strategy team’s projects and initiatives.
• Manage contract mobilisations and provide interim cover for Guest Service Managers as required.
• Ensure financial accuracy in reporting and budget management for assigned contracts.
• Prepare and present management information to clients on a monthly and quarterly basis.
• Oversee recruitment efforts to build a robust team that meets fluctuating demands.
• Facilitate training and development for team members, ensuring compliance with core training requirements.
• Drive continuous improvement by identifying opportunities and implementing innovative solutions.
• Foster strong relationships with internal and external stakeholders, anticipating their needs and concerns.
• Maintain a safe and supportive work environment that encourages team collaboration and communication.