ABOUT THE COMPANY

Adminity is a passionate, dynamic team dedicated to supporting outdoor recreation companies by allowing them to focus on what they do best—while we handle the administrative and operational details.

OVERVIEW

We are seeking a highly organized, detail-oriented, and fun Operations Support Associate to join our team. This role is fully remote and perfect for someone with experience in customer service, a love for outdoor recreation, and proficiency in office software and systems. The successful candidate will be responsible for delivering exceptional customer support, maintaining accurate records, and ensuring smooth day-to-day operations for multiple clients.

QUALIFICATIONS

• Previous experience in an administrative role preferred.
• Passion for the outdoors with experience in outdoor recreation preferred.
• Strong customer support skills, with the ability to handle challenging situations with professionalism.
• Experience with social media management/creating content
• Excellent organizational and time management abilities, capable of prioritizing tasks and meeting deadlines.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail and professionalism.
• Hardworking, adaptable, trustworthy, honest, and patient.
• Bilingual in Spanish is preferred.
• High school diploma or equivalent required; an associate’s or bachelor’s degree is preferred.

• Professionally and promptly handle customer calls and emails, maintaining a warm and welcoming tone.
• Provide excellent customer support by addressing inquiries, offering safety guidance, and resolving issues efficiently.
• Collaborate with tour guides to answer questions and coordinate guest interactions.
• Respond to customer reviews promptly, reflecting the company’s fun and engaging personality.
• Write unique blog content for the company website.
• Manage basic social media tasks, including creating reels, stories, posts with content obtained by marketing team, posting reels/stories/posts daily and engaging professionally with customers and local businesses.
• Perform administrative reporting, including running reports, counting reviews, and creating work schedules for tour guides.
• Prioritize tasks, meet deadlines, and maintain high productivity through effective time management.

On-Site Duties* if in a “Hub” area, not required if not local. Hubs include: San Marcos/Austin/Central Texas area, with more coming!

• Engage with the community by setting up and managing booths at local events, including participating in silent auctions.
• Manage inventory by replacing, ordering, or repairing damaged equipment.