Operations Support Coordinator at EXLY

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Problem-Solving, Automation, Workflow Management, Data Management, Reporting, Technical Support, Webinar Support, Communication Skills, Analytical Skills, Team Player, Independence, Digital Marketing, Funnel Optimization, Audience Engagement, Campaign Performance

Industry

Software Development

Description

About Exly: Exly is an all-in-one business platform built for knowledge entrepreneurs, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from India's top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni. We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how knowledge businesses, coaches & trainers operate and thrive in today's digital landscape. With our cutting-edge solutions, we empower entrepreneurs to streamline their operations, enhance productivity, and achieve their business goals more efficiently. Website: www.exlyapp.com Requirements: 🔹 Client Relationship Management Act as the primary point of contact for clients, ensuring effective communication and relationship management. Provide timely and efficient resolution to client queries, demonstrating strong problem-solving skills. Gather client feedback and collaborate with internal teams to enhance service delivery and customer satisfaction. 🔹 Automation & Workflow Management Implement and manage automated email and WhatsApp communication to optimize client engagement. Continuously monitor and refine automation workflows for improved efficiency and user experience. Ensure seamless integration of automation tools with other business processes. 🔹 Strategy & Funnel Optimization Work closely with the marketing agency to co-design high-converting funnels. Analyze performance metrics and strategize improvements to enhance conversion rates. Stay updated with industry trends to implement best practices in digital marketing and automation. 🔹 Webinar Support & Backend Operations Assist the creator during live webinars, ensuring smooth execution and technical support. Manage backend operations, including audience engagement, troubleshooting, and follow-ups. Optimize webinar processes to maximize audience participation and conversion. 🔹 Data Management & Reporting Maintain accurate and up-to-date records of webinars, client interactions, and campaign performance. Generate reports and provide regular updates to the management team and the client. Leverage data insights to refine strategies and improve client engagement. Qualification: Exceptional Communication Skills – Strong verbal and written communication abilities to effectively engage with clients and stakeholders. Problem-Solving Mindset – Proactive approach to identifying and resolving challenges efficiently. Client Handling Expertise – Prior experience in client relationship management, ensuring high levels of satisfaction. Tech-Savvy & Analytical – Proficiency in MS Office, presentation tools, research skills, and data analysis. Team Player with Independence – Ability to work both independently and collaboratively in a dynamic, fast-paced environment. Benefits: We are using technology to solve some of modernity's most exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and a fast-growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you! Work from Home Collaborative culture Vibrant and entrepreneurial work culture Healthcare insurance Career Growth opportunities

Responsibilities

The Operations Support Coordinator will act as the primary point of contact for clients, ensuring effective communication and managing relationships. They will also assist in implementing automation workflows, optimizing webinar processes, and generating reports to enhance client engagement.