Operations Support Engineer - A26069 at Activate Interactive Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Performance Monitoring, Technical Issue Resolution, Incident Management, Problem Determination, SLA Management, Documentation, Process Guide Development, Change Management, Incident Management Workflows, ITSM Tools, Security Control Implementation, Full Stack Monitoring, APM Tools, Cloud Native Monitoring, Scripting, Agile Methodologies

Industry

IT Services and IT Consulting

Description

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. Co-Development Business Unit is hiring for Operations Support Engineer Internal Code: A26069 You will work in Singapore Government Agencies This is a fixed term contract role. The engagement is 18 months What will you do? An operations support engineer will be working with Customer’s product team that seeks to design and develop software applications that help Customers to better serve the needs of the people of Singapore. To that end, the Customer employs an agile approach towards development, and work towards adopting the best practices and tools used in the top technology companies and organisations. Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process, and service records. Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and workout data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans. Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary. Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements. Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management. Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis What are we looking for? Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as an Operations Engineer or similar role in an IT setting. Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous Implement security and access control measures to control privileged access to test and production environment. Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred. Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices. Able to work collaboratively with a high performance team and influence with positive energy. Resourceful and able to work out solutions with innovative thinking and new tech. Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred. Excellent problem-solving skills. Strong communication skills, with the ability to communicate complex technical issues to non-technical teams What do we offer in return? Fun working environment Employee Wellness Program To work in Singapore Government Agencies projects We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”) Why you'll love working with us? If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success. Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd. Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsibilities

The Operations Support Engineer will monitor and analyze product runtime environments to ensure optimum performance, resolving technical issues, managing incidents, and coordinating with various teams to meet SLAs. Responsibilities also include developing operational guides, managing day-to-day activities, analyzing statistics, and overseeing the operations team, including vendors, for 24/7 support coverage.