TO BE SUCCESSFUL IN THIS ROLE, WE’D LIKE YOU TO BE ABLE TO DEMONSTRATE SOME OF THE FOLLOWING KEY SKILLS, KNOWLEDGE EXPERIENCE OR BEHAVIOURS..

• Excellent planning and organisation
• Prior experience using Microsoft Office Applications – Excel in particular, and strong computer literacy
• Strong communication with the ability to provide clear and concise feedback
• Be a natural conversationalist
• Be able to communicate confidently both over the phone and in person
• Great listening skills
• The ability to work in pressurised situations
• Be responsible by nature, and be able to take accountability for your actions
• Extensive customer service experience
• Please note: All roles at Bluecrest Wellness will require a satisfactory criminal records check as part of our onboarding process

You’ll be responsible for…*

• Efficiently Manage Tickets: Use our business systems to handle tickets raised by the Field Team, ensuring timely responses in line with our SLA’s.
• Be the First Point of Contact: Manage the Field Support telephone line and click-to-chat function, addressing queries as soon as they arise.
• Organise and Prioritise: Take charge of your daily workload, setting priorities to ensure smooth operations.
• Research and Resolve: Investigate and answer queries, collaborating with other departments as needed to take appropriate action.
• Coordinate Accommodation: Book hotel accommodation for the Field Team, working towards KPI’s to minimise costs.
• Collaborate with the Results Team: Proactively chase and update outstanding Biometrics and ECG Results, highlighting trends to HAS Managers for further training.
• Ensure Smooth Clinic Operations: Liaise with team members to maintain the smooth running of clinics.
• Support Resource Planning: Assist with rota requests, cancellations, reschedules, and sickness cover.
• Review and Approve: Oversee timesheets and expenses, ensuring they are completed and approved.
• Support HAS Managers: Take notes during key investigations and disciplinary meetings.
• Stay Informed: Regularly update your knowledge on field regulations, company products, processes, and procedures