Job Title: Operations Support
Reports to: Operations Supervisor/Operations Manager
Based in: M90 5UX
Shift Pattern: Mon - Fri, 50hrs/wk, Days
Salary: £32,000/year

· A ‘can-do’ attitude and a willingness to take on significant challenges
· Coordinate and schedule all transport activities, coordinate the daily operations.
· Monitor and track the movement of goods and vehicles
· Creating and developing a team working environment.
· Ensure compliance with transport regulations and standards
· Liaise with drivers and other staff to ensure smooth transport operations
· Prepare and maintain accurate transport records and reports. Coordinate shipments, including booking appointments, arranging transport, and tracking deliveries
· Provide support across the business as required. Resolving any freight issues and acting as an intermediary between the customer and the driver. Push for back load on jobs where appropriate
· Build relationships with clients through constant contact and advocacy by offering advice, solutions, and proactive issue management. Coordinate with drivers, dispatchers, and other staff to ensure timely and efficient transportation services
· Conduct necessary steps to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues
· Maintain an open dialogue with other units’ managers and team members.
· Scheduling staff to ensure that vehicles are staffed according to established requirements
· Provide administrative support to the Operations team, including preparing reports and answering customer inquiries
· Plan and implement transportation schedules and routes
· Respond to customer inquiries and resolve any issues related to transportation services
· Any other task as mentioned by management