Operations Support Manager at EnterSource

Murfreesboro, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Leadership, Communication, Stakeholder Management, Analytical Skills, Process Improvement, Technical Aptitude, Customer-Centric Orientation, Problem-Solving, Crisis Management, Data Analysis, Detail-Oriented, Flexibility, Staffing, Quality Assurance, Continuous Improvement

Industry

Telecommunications

Description

Description We are looking for a Operations Support Manager oversees the day-to-day operations, strategy, and performance of the operations support center that serve internal and external customers. This role ensures high service levels, operational efficiency, quality assurance, continuous improvement, staffing, and alignment with broader operations or service goals. The manager is responsible for translating strategic goals into processes, metrics, and team accountability. This position reports to the office in Murfreesboro, TN daily. Schedule: Regularly scheduled to work 40 hours a week Typically scheduled 8am - 5pm Willing to work flexible hours, including nights, weekends and holidays as needed What’s in it for you? Weekly Pay Check Paid Time Off Paid Sick Leave 6 Paid Holidays Company-paid Life Insurance premiums Employee Assistant Program Advancement Opportunities Referral Program Opportunity to gain valuable skills in a growing industry!! Voluntary Benefits offered: 401(k) with Company Match Medical, Dental, and Vision Insurances Short- & Long-Term Disability Accident & Critical Illness Insurances Requirements Bachelor’s degree (Business, Engineering, IT, or related) preferred; advanced degree is a plus Typically 5–10+ years of operations / support / service experience, with at least several years in a managerial / leadership role Experience in a high-volume support center or service operations environment Familiarity with support tools, ticketing systems, automation, dashboards Strong leadership and people management skills Excellent communication and stakeholder management Analytical mindset and ability to draw insights from data Process-oriented and detail-focused Ability to drive change and lead process improvements Technical aptitude (to interface with engineering, IT) Ability to manage multiple priorities in a fast-paced environment Customer-centric orientation Problem-solving, escalation, crisis management skills Ability to report to and operate out of the assigned office location daily.

Responsibilities

The Operations Support Manager oversees the day-to-day operations, strategy, and performance of the operations support center. This role ensures high service levels, operational efficiency, and alignment with broader operations or service goals.