ABOUT JORJA HEALTHCARE

Jorja Healthcare is an innovative healthcare provider, committed to combining exceptional patient care with cutting-edge technology. We continuously invest in systems, processes, and people to deliver seamless healthcare experiences and operational excellence.

SKILLS & EXPERIENCE

• Strong background in IT support, systems administration, or system integration (healthcare IT experience highly desirable).
• Experience with CRM systems, practice management platforms, and digital workflow tools.
• Knowledge of data security, GDPR, and healthcare compliance standards.
• Ability to analyse processes and propose system-driven solutions for efficiency.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with the ability to explain technical solutions to non-technical users.
• Highly organised with the ability to balance multiple projects and priorities.

ROLE OVERVIEW

We are seeking a highly motivated Operations Support Manager with a strong background in IT systems and technology integration. This role will support the Operations Manager in driving operational efficiency, with a particular focus on managing and optimising IT infrastructure, system integrations, and digital platforms that underpin our clinical and business operations.

KEY RESPONSIBILITIES

• Support the Operations Manager in overseeing daily operations, with a focus on IT and system-related tasks.
• Lead on the integration and optimisation of practice management software, CRM systems, and digital tools.
• Provide first-line IT support for staff, troubleshooting hardware, software, and system issues.
• Collaborate with third-party vendors and IT partners to implement new technologies and resolve escalated issues.
• Manage user access, system updates, data backups, and system security protocols.
• Drive improvements in data accuracy, reporting, and workflow automation within CRM and practice management platforms.
• Support digital transformation projects and identify opportunities to streamline operations through technology.
• Provide training and guidance to staff on new systems and best practices.
• Ensure compliance with data protection, information governance, and healthcare IT standards.
• Assist with documenting workflows, creating technical guides, and maintaining system records.