Operations Support Officer at myCareer - NSW Government

Lithgow, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

92701.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention to detail, Problem solving, Analytical skills, Decision making, Written communication, Verbal communication, Interpersonal skills, Clerical skills, Telephone skills, Computer skills, Customer service, Legislation interpretation, Policy application, Workload management

Industry

Government Administration

Description

Operations Support Officer Grade: Clerk 3/4 Salary range: $84,659 - $92,701 base + superannuation and leave loading Employment type: Varied. Multiple ongoing, full-time roles Location: Hybrid working, with weekly office attendance flexibly at Revenue NSW offices within NSW. Looking for a role that offers both purpose and flexibility? At Revenue NSW, you’ll do meaningful work that supports a fair and sustainable tax system for the people of NSW, while benefiting from flexible work arrangements designed to support work life balance. We offer options such as flexible hours to suit business needs and hybrid working, within a supportive and inclusive environment. We’re seeking motivated professionals who enjoy problem solving, applying legislation, and delivering high quality service to customers. About Revenue NSW Revenue NSW is the state’s principal revenue management agency and forms part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe and fair society by resolving fines, administering grants, and undertaking debt recovery activities. About the Team These roles sit within the Land Tax Business Unit, part of the Taxes and Grants Division at Revenue NSW. The Business Unit is responsible for assessing, collecting and administering a range of NSW taxes and levies. Our work includes compliance activities, customer service, debt recovery, stakeholder engagement, and education services. We support customers to meet their tax obligations and identify underpayment and non‑compliance through audits and investigations. About the Roles Opportunities are available across multiple teams within the Land Tax Business Unit. As a result, your day today responsibilities may vary depending on the team you join. In these roles, you will use initiative and sound judgement to administer legislation and policies, support customers to understand and meet their tax obligations, and manage workloads effectively to meet performance standards and deadlines. This is an opportunity to be part of a diverse and collaborative workplace where your skills are valued and your development is supported. To Be Successful in This Role, You Will Have: Strong attention to detail and a high level of accuracy Excellent written, verbal and interpersonal communication skills Strong problem solving, analytical and decision making abilities Well developed clerical, telephone and computer skills Demonstrated ability to work effectively in a high volume call centre and/or processing environment Ability to interpret and apply legislation, policies and procedures A strong commitment to delivering high quality customer service You will also have the ability to work flexibly, collaborate effectively within a team environment, and maintain positive internal and external working relationships. Additional Information This recruitment may be used to create a talent pool for future opportunities within Revenue NSW. How to Apply To apply submit a cover letter along with your response to the targeted questions (maximum one page) and a current resume (of no more than five pages) which clearly details your skills and experience as relevant to the capabilities as set out in the role description Working at DCS 35-hour working week, with opportunities for flex leave where additional hours are worked. Flexible, hybrid working arrangements with office locations across NSW. Access to learning tools for ongoing professional development. Health and wellbeing programs. Who we are By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way. DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people. From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better. If you are successful in progressing through the application process, you may be asked to an interview and additional assessments. The successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks. Salary Grade 3/4, with the base salary for this role starting at 84,659 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Dhara Thakkar via dhara.thakkar1@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date:Tuesday, 28th of April 2026 at 10:59 AM Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact dhara.thakkar1@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The Operations Support Officer administers legislation and policies while supporting customers to meet their tax obligations. They manage workloads effectively to meet performance standards and deadlines within the Land Tax Business Unit.