Operations Support Representative at Radius Global Solutions LLC

Edina, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

16.0

Posted On

12 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, MS Office, Interpersonal Communication, Written Communication, Multi-tasking, Attention To Detail, Time Management, Confidentiality, Problem Solving

Industry

Outsourcing and Offshoring Consulting

Description

Position Title: Operations Support Representative Business Unit: Operations Support Reports To: Operations Support Manager Location: U.S. FLSA Class: Non-Exempt, Full-time Revision Date: April 2021 SUMMARY PROVIDE CUSTOMER SERVICE SUPPORT FOR CLIENT ACCOUNTS, PROCESS INCOMING MAIL AND ACCOUNTS TO VERIFY THAT THEY ARE WORKABLE, DOCUMENT CHANGES. MAINTAIN HOUSE COLLECTION DESKS AND FACS WEB EMAILS. ADMINISTRATIVE TASKS MAY INCLUDE DATA ENTRY, MAILINGS AND FILING ESSENTIAL FUNCTIONS * Sort incoming mail by payments received and correspondence * Process outgoing mail * Process mail return modules and mail forwards * Review and send outgoing consumer emails * Route incoming consumer emails to the proper departments * Work and maintain house routes * Review and report out internal exception reporting * Help manage other tasks related to the Control Environment * Maintain production average as directed by supervisor or manager * Keep up-to-date knowledge, understanding, and compliance with governmental laws and regulations, with functional area, and with Company policies and procedures * Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements * Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices * Adhere to all Company, Client and Consumer confidentiality and security policies and procedures NON-ESSENTIAL FUNCTIONS * Perform other duties as assigned SUPERVISORY RESPONSIBILITIES/ACCOUNTABILITIES * This position does not have Supervisory Responsibilities/Accountabilities Requirements * High School Diploma or General Educational Development (GED) * Excellent interpersonal and oral communication skills. Ability to listen and communicate (written and verbal) in a pleasant manner * Proficient experience using MS Office software * Ability to effectively interact with all staffing levels, both internally and externally * Ability to work effectively in a team fostered and multi-tasked environment. Strong attention to detail. Must multi-task, prioritize and work efficiently * Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment, keep confidentiality and security procedures Working Conditions Work is generally performed within an indoor office environment utilizing standard office equipment Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Extensive use of keyboards and computers POSITION TYPE/EXPECTED HOURS OF WORK Some flexibility in hours is allowed, but the employee must be available during the department’s scheduled hours and guidelines, which may include at least one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status. Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies The position description lists the primary functions and requirements of the role and is not all-inclusive. Other responsibilities may be assigned at any time with or without notice. The position description is subject to change to meet the needs of the business. Reasonable accommodations will be provided to disabled individuals when such accommodations would allow the disabled individual to perform the essential functions of the position without causing an undue hardship for the Company. Radius Global Solutions, LLC is an Equal Opportunity Employer EEO/Veteran/Disabled

Responsibilities

Provide customer service support for client accounts and process incoming mail and emails to verify workability. Perform administrative tasks including data entry, filing, and maintaining production averages in compliance with company policies.