Operations Support Specialist - Acute at SummitStone Health Partners

Fort Collins, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

24.48

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Crisis Response, Collaboration, Insurance Verification, Communication, Onboarding, Compassion, Inclusivity

Industry

Mental Health Care

Description

Operations Support Specialist - Acute * Salary Range: $20.40 to $24.48 per hour, based on relevant years of experience * Location: Fort Collins, Colorado at our Longview Campus * Status: Full time, 40 hours per week * Hours: Monday - Friday 10:30AM - 7:00PM (with the flexibility needed for covering other hours when needed) Employees working at locations operating 24/7 earn a differential.  Shift differentials are also available for evenings, nights, weekends and holidays.  Role Overview: Responsible for providing support to SummitStone clients and team members while performing a broad range of operational duties in a fast-paced, clinical, and medical setting. This position can be located at any one of our SummitStone clinic locations and may be required to provide support at different locations on an as needed basis. This role will also be required to provide support to in-person, hybrid, and community-based teams. Essential Duties: * Delivers exceptional customer service and support to clients, SummitStone staff, community partners, and vendors in a professional, inclusive, and compassionate manner. * Greets clients, checks them in for appointments, assists with paperwork, and collects payments as needed. * Initiates crisis response protocols when clients present with urgent clinical needs, utilizing CPI techniques to de-escalate situations. Actively participates in assigned triage processes. * Collaborates effectively with clinical, medical, and operations teams to enhance clinic efficiency and identify opportunities for improved workflows and functionality. * Verifies client insurance coverage and ensures accurate application of benefits to patient accounts. * Communicates clearly and professionally via email, phone, electronic medical records, and in-person interactions with both internal and external colleagues. * Supports onboarding of new team members by sharing workflow knowledge and providing shadowing and training opportunities. Required: * High school diploma or completion of G.E.D. required. * At least one year of experience in customer service or a client facing position required. Licenses and Certifications: * Valid Colorado driver’s license or ability to obtain within 30 days of hire and a clean driving record required * CPR and First Aid certifications may be required at some locations Highly Desired: * Experience in a related position in a healthcare or in behavioral healthcare operations preferred. * Experience with high acuity care, highly desirable. * Bilingual/bi-cultural preferred. Longview Campus is the new Acute Care Behavioral Health facility which serves Larimer County residents in need of urgent help with mental health and/or substance use disorders. SummitStone has the privilege of partnering closely with Larimer County on this venture. For more information click HERE [https://www.larimer.gov/behavioralhealth/longview].  The Mission: At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community. We need your help to make this vision a reality. We are building a team who believes in providing crucial services at crucial times, helping the people in our community at their most vulnerable — particularly those who are often overlooked and underserved. Please visit summitstone.org [https://www.summitstone.org/] for more information about our organization. Total Rewards At SummitStone Health Partners, we are proud to offer a comprehensive and competitive benefits package designed to support the well-being of our team members. Eligibility and pro-rated benefit levels are based on FTE (full-time equivalent) status. Below are some of the benefits we offer: * Medical, dental, and vision coverage — including options for eligible dependents * Mental health and wellness resources * Short-term and long-term disability insurances * Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service * Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA) * A range of voluntary benefits available to all employees * 403(b) retirement plan with employer matching contributions Reach Out SummitStone will provide persons with disabilities with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know. Questions? Please email us at hiring@summitstonehealth.org. This position will be open for a minimum of three days and/or until a top candidate is identified.

Responsibilities

Provide support to clients and team members while performing a range of operational duties in a clinical setting. Deliver exceptional customer service and assist with various administrative tasks.