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Operations Support Specialist at Citi

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Support, Telesales, Management Information System, Training Facilitation, Lean Projects, Problem Solving, Microsoft Office, Dispute Process, Pega, CoB Testing, Trust Receipts, Analytical Skills, Mathematical Knowledge, Written Communication, Verbal Communication

Industry

Financial Services

Description

Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed 2-4 years of relevant experience Proficient in Microsoft Office Comprehensive knowledge of Dispute process Ability to work unsupervised and apply problem solve capabilities Ability to work occasional weekends to support Pega releases and COB testing Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's) Demonstrated analytical skills and mathematical knowledge Consistently demonstrates clear and concise written and verbal communication skills High School diploma or equivalent ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jan 13, 2026 ------------------------------------------------------

Responsibilities

Identify opportunities to offer value-added products and services while adhering to regulations. Communicate with management on productivity and assist with training and resolving disputes.