COMPENSATION:

Depend on Experience
Position Overview:
We are looking for a motivated Entry-Level Operations Support Specialist to join our team in Dublin.Languages: Fluency in English is required. Proficiency in German, Dutch and Polish is an advantage.This role is ideal for someone at the start of their career who enjoys problem-solving, working with systems, and communicating with both internal teams and clients.As part of our operations team, you will be the first point of contact for handling tickets, troubleshooting system issues, and supporting our Account Managers (AMs) with internal and customer-facing systems. You will also assist in setting up audits, translating contract details into actionable processes, and helping to streamline operational workflows.
Mission
At CCS Cleaning, our mission is CLEANING TO THE CORE. We believe in sustainability, both for our planet and our clients.
By cleaning in an environmentally responsible manner, we ensure consistent and ecologically friendly results. Our service-oriented approach, with customized solutions as the standard, allows our clients to focus on what they do best. CCS is a family business established in 1967, employing thousands of people across nine countries.
We pride ourselves on an informal work culture and enthusiastic teams.

Key Responsibilities:

• Ticket Management: Respond to operational and sales-related tickets, resolving system issues, and ensuring a smooth workflow for internal teams and clients
• System Support & Training: Assist AMs in using internal applications and customer support systems effectively, providing hands-on training when needed
• Application Rollout: Set up and roll out internal company apps, ensuring employees are trained and able to use them efficiently
• Audit Setup & SLA Translation: Configure audits in our AMIE system, translating work program and SLA details from contracts into audit elements to ensure compliance and accuracy
• Data Analysis & Reporting: Track system data, identify patterns, and generate reports to support operational decision-making
• Planning & Process Optimization: Work closely with the operations team to schedule audits and improve workflows within AMIE or other internal systems

Qualifications And Skills:

• Ticket Management: Respond to operational and sales-related tickets, resolving system issues, and ensuring a smooth workflow for internal teams and clients
• System Support & Training: Assist AMs in using internal applications and customer support systems effectively, providing hands-on training when needed
• Application Rollout: Set up and roll out internal company apps, ensuring employees are trained and able to use them efficiently
• Audit Setup & SLA Translation: Configure audits in our AMIE system, translating work program and SLA details from contracts into audit elements to ensure compliance and accuracy
• Data Analysis & Reporting: Track system data, identify patterns, and generate reports to support operational decision-making
• Planning & Process Optimization: Work closely with the operations team to schedule audits and improve workflows within AMIE or other internal system