ABOUT GATEWAY SERVICES INC.:

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.
Please visit Gateway Services Inc. to learn more about us.

EDUCATION, TRAINING & QUALIFICATIONS

• High School Diploma, GED or equivalent
• Minimum of 12 to 24 months of experience in Customer Service Representative (Route Driver) and/or Operations Team Member roles
• Valid Driver License

SKILLS & ABILITIES

• Safety conscious with a strong attention to detail
• Strong work ethic, punctuality, and accountability
• Highly flexible, with interpersonal skills
• Strong problem identification and solving skills, with ability to create alternative solutions
• Ability to build and maintain positive relationships with colleagues, vet professionals and pet parents

• Implementation of and adherence to Standard Operating Procedures (SOPs)
• Implement business best practices or make recommendations thereof
• Eyes and ears while on site, make observations and report back
• Act as an extension of our client care team
• Meet with veterinary staff frequently and help troubleshoot issues on-site and report back, noting anything that needs to be escalated
• Drive a company van along a pre-designed daily route for 8-10 hours, picking up deceased pets from local veterinary clinics and bring them back to our memorial center
• Assist the operations staff when necessary
• Prioritize quality, safety, and ethics
• Operating the retort, creating and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains
• Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence
• Take ownership of our machinery – making adjustments, providing feedback, and submitting maintenance requests
• Adhere to all workplace safety policies, compliances and regulations
• Other duties as assigned