IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

CROSS FUNCTIONAL COLLABORATION & KNOWLEDGE SHARING

• To work closely with all operational areas to ensure delivery of operational services.
• Identify delivery issues and risks, working collaboratively with operational teams to resolve
• Identify and champion IT Change Proposals to support delivery of improvements to existing services.
• Delivering training to operational teams in for IT and/or process changes, working with operational teams to plan for handover and ensuring smooth implementation.
• To represent the Company at Industry Level by attending Industry meetings, participation on certain Industry groups/panels and ensuring any changes are shared, understood, and acted upon appropriately.
• Provide leadership and support for all operational changes, industry changes and introduction of new services
• To use own knowledge and expertise to help shape the future of IMServ and provide feedback/input to planned Industry Change
• Leading as appropriate, and co-ordinating Industry and Internal audit activities, ensuring audit actions are progressed in a quality and timely manner.
• Working with other teams to create and execute a cohesive, efficient, and customer-focussed delivery model.

TECHNICAL SKILLS, KNOWLEDGE & EXPERIENCE

• Proven experience within the UK Utility industry.
• Proven commercial and financial awareness.
• Proven ability to build strong relationships at all levels both internally, externally and with Industry bodies.
• Excellent knowledge of process management and improvement activities.
• Good level of IT literacy and data analysis skills.
• Demonstrable experience of supporting operations in the same or similar field
• Good analytical and problem-solving skills, able to grasp problems quickly and draw informed conclusions.

SKILLS & ATTRIBUTES

• Strong, clear communication skills both verbally and in writing.
• Able to understand and communicate concepts clearly and succinctly.
• Able to work in a complex environment with conflicting demands and make clear and consistent decisions.
• Anticipates issues and is proactive in dealing with them.
• Flexible, willing, and able to cope with change with the ability to work under pressure.
• Aptitude and keenness to improve one’s own skills and knowledge.
• Sharing knowledge to help others to learn and improve

PURPOSE OF THE ROLE:

To provide a wide range of technical support services to other operational managers and teams in the general areas of issue resolution; reporting, data analysis, technical troubleshooting, technical system management; operational data configuration, scripting, issue analysis, change assessment & implementation, continuous improvement.