OPERATIONS SUPPORT SPECIALIST LEVEL 3 at EOA Technologies LLC

Fort Meade, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality control, Data analysis, Stakeholder coordination, Technical writing, Meeting facilitation, Status reporting, Metrics tracking, Procedure documentation, Web page design, Data storage management, Compliance, Auditing, Intelligence, Cybersecurity, Triage

Industry

IT Services and IT Consulting

Description

Description EOA Technologies is seeking an Operations Support Specialist on one of our subcontracts. This is a full-time position offering the opportunity to support a U.S. Government customer. You will be responsible for: Perform quality control on incoming requests, monitor, and process requests to closure. Perform quality control on incoming work items. Generate new actions based on incoming requests. Communicate and coordinate actions with stakeholders. Draft, format, and facilitate coordination of SPFs. Analyze and summarize key points relevant to government decision makers. Prepare meeting agendas, record decisions, and track follow-on actions to closure. Collect and compile information to report statuses and metrics. Train new team members. Assists in designing and creating web pages, data storage mechanisms and, documenting new and existing procedures. Assists in the implementation of operating methods to improve processing, distribution of information, and process controls. Requirements To be considered for this position you must have the following: Possess an active TS/SCI with Polygraph security clearance Experience performing compliance, legal, auditing, or related work, and also include working in an area directly related to Customer missions (e.g., collection, intelligence, cybersecurity). Responsible for the following: Monitors and triages incoming work items, analyzes and compiles information to create new actions, routes actions to appropriate stakeholders, documents and tracks actions to completion, analyzes and summarizes key points relevant to government decision makers, organizes and relays government responses. Requires six (6) years of relevant experience and an Associate's degree, or five (5) years of relevant experience and a Bachelor's degree, or three (3) years of relevant experience and a Master's Degree. Two (2) additional years of relevant experience may be substituted for an Associate's degree for a total of eight (8) years. Employment decisions are based solely on qualifications, merit, and business needs - not on any protected characteristic. EOA Technologies, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ancestry, marital status, religious affiliation, hairstyle, or any other characteristic protected by federal, state or local laws. EOA is committed to providing reasonable accommodations when feasible to individuals with disabilities.

Responsibilities

The Operations Support Specialist will monitor, triage, and process incoming requests while coordinating actions with stakeholders. They are also responsible for documenting procedures, creating web pages, and preparing reports for government decision makers.