QUALIFICATIONS

• Experience in trucking, freight brokerage, or logistics operations preferred
• Familiarity with load tracking systems and transportation management software (TMS)
• Strong communication and multitasking skills
• Knowledge of customs procedures and cross-border shipping regulations
• Proficiency in Microsoft Office and online portal systems
  Job Type: Full-time

Experience:

• Trucking industry: 2 years (preferred)
• TMS: 1 year (preferred)
• customs/cross-border regulations: 1 year (preferred)

Work Location: In person
Application deadline: 2025-09-2

• Fleet Dispatch Monitoring: Support daily dispatch operations, ensuring timely pickups and deliveries. Track and update trips using Fleet dispatch program, ensuring accurate and real-time visibility of all freight movements.
• Load Tracking & Tracing: Monitor shipments in real-time, proactively identify delays, and communicate updates to stakeholders
• Portal Management: Update customer and carrier portals with accurate load statuses, documentation, and ETAs
• Driver Support: Provide route details, resolve on-the-road issues, and ensure compliance with safety and regulatory standards
• Customs Processing: Assist with cross-border documentation and customs clearance procedures for international shipments
• Shift Liaison: Act as a communication bridge between day shift and after-hours coverage to ensure continuity of operations
• Troubleshooting: Respond to and resolve issues during the shift, including load recovery, customer escalations, and coordination with maintenance or breakdown teams
• Customer Communication: Respond to inquiries, confirm delivery schedules, and provide timely updates
• Documentation: Maintain accurate records including bills of lading, customs paperwork, and trip logs
• Compliance Monitoring: Ensure adherence to DOT regulations, company policies, and industry standards
• Problem Solving: Address unexpected delays, breakdowns, or route changes with quick, effective solutions