Operations Support Specialist at Pavago

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Support, Problem-Solving, Communication Skills, Tech-Savvy, Organizational Skills, Multitasking, Attention to Detail, Client Communication, Workflow Management, Automation Management, Onboarding, Training Support, GoHighLevel, ClickUp, Virtual Onboarding, Software Training

Industry

Staffing and Recruiting

Description

Job Title: Operations Support Specialist Position Type: Full-Time Remote Working Hours: US Hours About Pavago: At Pavago, we are hiring for one of our clients to bring on board a dedicated Operations Support Specialist who will play a critical role in ensuring smooth internal operations, seamless onboarding processes, and exceptional support to both clients and team members. This role is ideal for someone who thrives in a structured environment, enjoys problem-solving, and can manage multiple operational tasks with precision and professionalism. Responsibilities: System Setup & Verification Coordinate and complete A2P identity verifications on behalf of clients. Set up internal users in client practice management systems accurately and efficiently. Oversee GoHighLevel subaccount creation and ensure proper customization for each client. Onboarding & Training Support Schedule and facilitate video conference onboarding calls for new clients. Assist with internal software training sessions for new hires and team members. Provide guidance and support to clients during software training sessions, ensuring a smooth learning experience. Workflow & Automation Management Manage and monitor GoHighLevel workflows, automations, and follow-up systems. Oversee form management and other related operational tasks to maintain smooth processes. Collaborate with internal teams to enhance and streamline operational procedures. Client Communication & Coordination Respond promptly and professionally to daily client communications. Schedule software training sessions and ensure all operational needs are addressed. Maintain clear documentation of client interactions and process updates using ClickUp and other internal tools. What Makes You a Strong Candidate: You’re organized, detail-oriented, and thrive in fast-paced operational environments. You have excellent written and verbal communication skills. You’re tech-savvy and confident using different platforms and tools. You enjoy problem-solving and finding efficient ways to streamline processes. You can work independently and manage multiple priorities effectively. You have a proactive mindset and take ownership of your work. Familiarity with AI tools is a plus. Required Experience & Skills: Proven experience in operations support, administrative coordination, or a similar role. Strong organizational and multitasking abilities. Excellent written and verbal communication skills in English. Experience working with tools such as GoHighLevel and ClickUp. Comfortable with virtual onboarding, software training, and client-facing communication. Ability to work independently in a fully remote environment. Strong attention to detail and ability to follow structured processes. What Does a Typical Day Look Like? A typical day as an Operations Support Specialist involves coordinating A2P verifications, setting up users and subaccounts in GoHighLevel, and managing workflows and automations. You’ll host onboarding calls, provide support to both clients and team members, and ensure all operational processes are running smoothly. Communication will be key as you collaborate with internal teams, manage ClickUp tasks, and respond to client inquiries in a timely and professional manner. Interview Process: Initial Phone Call: Engage in a brief conversation to understand your experience and suitability for the role. Video Interview: Delve deeper into your professional background and assess your skills in a 30-minute call. Practical Assessment: Showcase your creative abilities through practical tasks relevant to the role. Final Interview: Have a comprehensive discussion with our client to ensure mutual alignment. Ready to Apply? If you’re an organized, proactive professional who enjoys supporting operational processes and working with tech tools in a fast-paced environment we’d love to hear from you!

Responsibilities

The Operations Support Specialist will coordinate A2P identity verifications, set up users and subaccounts in GoHighLevel, and manage workflows and automations. They will also host onboarding calls and provide support to both clients and team members to ensure smooth operational processes.