Operations Support Specialist at VenturED Solutions

Cebu City, Central Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Client Management, Communication Skills, Analytical Skills, Sales Operations, Customer Success, Cross-Functional Collaboration, Process Improvement, Data Management, Salesforce, Excel Skills, Risk Management, Documentation, Change Management, Team Coordination, Time Management

Industry

Software Development

Description

Operations Support Specialist Position Overview: The Operations Support Specialist ensures every school renewal and new-customer launch starts on the right foot. Drafts and route contract updates for annual renewals, executes the yearly “settings rollover” that prepares our platform for a fresh school year, and builds and maintains project workspaces in teamwork to keep client onboarding and implementation on track. Responsible for planning, coordinating, and executing client onboarding projects from kickoff through launch. The central point of communication for clients and internal teams, ensuring timelines, risks, dependencies, and deliverables are well managed. This role requires strong communication skills, the ability to multitask, and a passion for delivering an exceptional customer experience. Position Description: Job Description Client & Project Management Lead and manage multiple onboarding projects concurrently, ensuring on-time and high-quality delivery. Facilitate project kickoffs, status meetings, milestone reviews, and handoffs to Support/CSM teams. Develop and maintain project plans, schedules, and documentation tailored to client needs. Act as the primary point of contact for clients during onboarding, setting clear expectations and providing proactive updates. Identify project risks, dependencies, and blockers; escalate and resolve issues promptly. Cross-Functional Coordination Collaborate with Sales, Solutions/Implementation, Product, Engineering, Customer Success, and Support to ensure alignment on scope and requirements. Coordinate internal resources to ensure readiness for configuration, integrations, data migration, training, and testing phases. Provide clear, structured communication across stakeholder groups. Process Excellence & PMO Standards Ensure onboarding projects follow PMO methodologies, templates, and quality standards. Contribute to continuous improvement of onboarding processes, playbooks, and tools. Track key metrics such as time to go live, client satisfaction, project risk indicators, and variance against plan. Customer Experience & Value Delivery Guide clients through change management, adoption milestones, and best practices. Ensure a smooth transition to Customer Success at project completion with thorough documentation. Work to improve time-to-value and reduce overall onboarding friction. Contract Renewal Preparation Generate renewal agreements in Salesforce → DocuSign using approved templates. Confirm product, pricing, and term accuracy; escalate discrepancies. Track document status through signature and archive final contracts. Annual Settings Rollover Apply platform rollover checklist for approximately 250 schools annually. Validate tuition schedules, fee structures, user roles, and key dates. Log completion and exceptions for audit trail. Teamwork Project Setup Create project spaces, task lists, timelines, and user permissions for each new school onboarding. Upload SOPs, enable automations, and assign owners from Customer Success & Implementation. Process & Data Hygiene Maintain clean records in Salesforce, Teamwork, Gong, and shared drives. Identify manual pain points; propose and pilot basic automations or macros. Cross-Team Collaboration Liaise daily with CSMs, Implementation PMs, and Finance for smooth hand-offs. Surface risks or blockers early (e.g., missing pricing approvals). Reporting & Analytics Generate recurring dashboards and adhoc business reports from Salesforce, Teamwork, and other data sources to support leadership decision making. Qualifications & Skills: Bachelor’s degree in Business, Finance, or a related field. 2–4 years of experience in Sales Operations, Customer Success Operations, or Revenue Operations. Strong analytical and Excel/CRM skills (Salesforce preferred). Experience with sales forecasting, pipeline management, and retention metrics. Excellent communication skills and cross-functional collaboration abilities. Candidates must be from CEBU CITY Company Overview: VenturEd Solutions is a leading solution provider exclusively dedicated to powering the success of K-12 schools, students, and families. With innovative solutions rooted in more than 50 years of service to the education sector, VenturEd Solutions, formerly Education Brands from Community Brands, empowers schools worldwide with efficient, highly configurable solutions that strengthen operations and drive growth. VenturEd Solutions serves more than one million students and families at over 24,000 schools, districts, dioceses, multi-academy trusts, and educational organizations globally. This comprehensive suite of solutions supports admissions and enrollment, financial aid, tuition, student information management, school payments, communications, data, and analytics to aid schools in achieving their goals and make a lasting impact in their communities. Our mission is to help passionate people and purpose-driven organizations achieve more for their communities. What We Bring to the Table: 🔹 Growth Opportunities to help you advance in your career. 🔹 Achieve Work-Life Balance with a setup that suits you. 🔹 Employee Engagement Activities to connect and grow with your team. 🔹 Complimentary HMO for you + 2 dependents from Day One—your health matters! 🔹 Earn a 20% Night Shift Differential—your hard work deserves to be recognized. 🔹 Convertible Leave Credits available right from the start. 🔹 Quarterly Performance Bonuses—because your efforts should be rewarded! 🔹 Annual Merit Increase to recognize your dedication and growth. 🔹 Guaranteed Weekends Off—take time to relax and recharge. VenturEd Solutions is a leading solution provider exclusively dedicated to powering the success of K-12 schools, students, and families. With innovative solutions rooted in more than 50 years of service to the education sector, VenturEd Solutions, formerly Education Brands from Community Brands, empowers schools worldwide with efficient, highly configurable solutions that strengthen operations and drive growth. As an organization we help over 5,000 schools enrolling over 2 million students a year through our products.

Responsibilities

The Operations Support Specialist is responsible for planning, coordinating, and executing client onboarding projects, ensuring effective communication between clients and internal teams. They manage project timelines, risks, and deliverables to ensure a smooth onboarding experience.