Operations Support Team Leader -12 Month FTC at BaxterStorey Ireland Ltd

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

38600.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Operational Management, Service Delivery, Rota Management, Performance Management, Employee Relations, Onboarding, Communication, Organization, Conflict Resolution, Workforce Planning

Industry

Food and Beverage Services

Description

Company Description Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. Job Description Lead, coach, and develop a team of 30+ team members Support the Operations Manager in day-to-day operations Monitor service delivery and ensure operational targets are met Manage team rotas and staffing to cover operational hours (6am–6pm) Handle escalations and ensure issues are resolved effectively Drive performance through regular 1:1s, feedback, and reviews Manage employee relations with HR support (absence, conduct, performance) Support onboarding, training, and ongoing development of team members Qualifications Proven experience managing teams of 15+ employees Background in operations, customer service, or reception environments Strong knowledge of HR processes (performance management, conduct, absence) Ability to work flexibly across shifts between 6:00am – 6:00pm Confident leader with strong communication and coaching skills Highly organised with the ability to manage competing priorities Comfortable working in a fast-paced, high-volume environment Desirable Experience supporting large teams (15+ people) Previous shift leadership or duty management experience Experience with workforce planning or rota systems Additional Information Excellent holiday allowance Pension contributions, Life insurance Enhanced annual leave Recommend a Friend Bonus Scheme Thank you voucher scheme. 24-hour personal helpline for employees, providing counselling & information services. Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people. Employment Type: Fixed-Term Contract Hours Per Week: 40 Salary: Up to £38,600 Compensation: up to GBP 38367.00 - yearly

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Responsibilities

Lead and develop a team of over 30 members while supporting the Operations Manager in daily activities. Monitor service delivery, manage staffing rotas, and handle operational escalations to ensure targets are met.