Operations Team Lead at Computershare Deutschland GmbH Co KG

Sunshine Coast Regional, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Performance Management, Workforce Planning, Stakeholder Management, Coaching And Mentoring, Resource Planning, Conflict Resolution, Analytical Thinking, Problem Solving, Customer Experience Management, Operational Excellence, Emotional Intelligence

Industry

Financial Services

Description

Location: Maroochydore (Hybrid) In this position, you’ll be based in Maroochydore office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. [http://computershare.com/flex] We give you a world of potential At Computershare Utility Services, we play a vital role in helping some of Australia’s leading utility providers deliver exceptional services to their customers. As a trusted partner across the utilities sector, we support organisations in establishing, managing, and optimising their retail utility operations, providing end-to-end solutions across the entire customer and billing journey. Operating across Australia's energy, water, commercial, and industrial markets, our team works at the forefront of an essential industry that impacts millions of people every day. Joining Computershare Utility Services means being part of a collaborative and innovative environment where your contributions help shape the future of utility services while creating value for clients and their customers. This is an opportunity to build your career with a global organisation that combines the agility of a specialist business with the strength, scale, and stability of an international market leader. A role you will love In this leadership role, you will have the opportunity to shape and grow a high-performing Revenue Operations team, driving outstanding outcomes for both customers and the business. You'll lead with purpose, creating an engaged and accountable team culture while ensuring operational excellence through effective workforce planning, workflow management, and service delivery. You’ll play a key role in empowering and developing your people, guiding them to achieve their full potential while fostering collaboration, innovation, and continuous improvement. With responsibility for managing escalations, optimising performance, and enhancing customer experiences, you'll have a direct impact on business success and customer satisfaction. This role is ideal for a people-focused leader who is passionate about building capable teams, making customer-centric decisions, and creating an environment where individuals and business can thrive. What will you bring to the role? You are a passionate and experienced leader who thrives on developing people, delivering results, and creating exceptional customer experiences. You bring a strong track record of leading high-performing teams, combined with the ability to balance operational excellence with a customer-first mindset. To be successful in this role, you will bring: * Demonstrated leadership experience with a proven ability to achieve sustainable results through coaching, empowering, and developing others. * A strong customer focus, with a commitment to delivering positive outcomes and exceptional service experiences. * Well-developed people leadership skills, including performance management, mentoring, coaching, and talent development. * Experience in workforce and resource planning, with the ability to effectively manage capacity, priorities, and changing business demands. * Excellent communication and stakeholder management skills, enabling you to build strong relationships across all levels of the business. * High emotional intelligence and the ability to inspire trust, influence others, and foster a positive team culture. * Resilience and sound judgement, with the ability to make informed decisions and remain effective in a fast-paced environment. * Strong analytical and problem-solving capabilities, coupled with a passion for continuous improvement and operational excellence. Most importantly, you'll bring a collaborative leadership style, a growth mindset, and a genuine passion for helping both people and businesses succeed. Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. [https://computershare.com/careershub] A company to be proud of We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access [https://www.computershare.com/access] for further information. We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.

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Responsibilities

Lead and grow a high-performing Revenue Operations team while ensuring operational excellence through effective workforce planning and service delivery. Manage escalations and optimize performance to enhance customer experiences and business success.