SHIFT LEADERSHIP & FLOOR MANAGEMENT

• Conduct pre-shift (morning) and closing briefings to align team members with daily goals, updates, and SOP reminders (e.g. promotions, VIP guests, maintenance issues, hygiene checks).
• Assign specific roles and responsibilities to staff, ensuring proper rotation and fair workload distribution.
• Monitor floor conditions during the shift and proactively reallocate staff if traffic levels or priorities shift.
• Lead by example by being actively present during peak hours and transitions.