REQUIREMENTS

• FOH: Shift management minus opening/closing; change management; Daily Safe; ERQA
• FOH/HOH: All tasks are completed by team members (OneClick lists)
• FOH/HOH: Store clean, bins stocked, Drive-Thru Ipads/Cashbags, etc set up and ready to go and organized for shift transition
• FOH: Master at least 3 areas of the business (4 stars Oneclick)
• HOH:All trash and boxes have been taken out and dumpster area is clean
• HOH: AHA is being used and monitored

ROLE SUMMARY

Manage Team Members and Shifts ensuring Customer Satisfaction, Quality Products, and Financial Stewardship while protecting the Chick-fil-A Brand.

RESPONSIBILITIES

• Manage shifts to meet or exceed the CFA standards/metrics (open/close not included in Level 1)
• Develop Team Members and Support Leads
• Manage shift checklists at the Team Member level FOH/HOH
• Ensure Team Members are using the CFA Apps to communicate and complete tasks
• Evaluate Team Members and Shift Leaders
• Review Team Members/Trainers/Leads on CFA Processes/Policies
• Execution of Winning Hearts Every Day
• Manage the WHED Strategy during shift
• Ensure CFA Training Program is complete
• Weekly Schedule
• Manage shift schedule for Team Members/Trainers/Leads
• Communicate shift schedule with Scheduler
• Maintain Benchmark Productivity Rate
• HOH Operations
• Manage Kitchen Lead/Assist with HOH Team Member management