DESCRIPTION

Are you looking for an exciting new challenge? Want a career where you can make a real impact? At
Dye & Durham, we are always on the lookout for talented and driven individuals to join our diverse
team; helping us to deliver our innovative solutions across the globe and allowing our clients to
access the critical information they need, when they need it. Make a difference with Dye & Durham.
As Team Leader, your role is essential in ensuring that our customers receive accurate, timely, and effective solutions.

SKILLS, KNOWLEDGE & EXPERTISE

• Be able to proficiently operate all our online ordering platforms and in‐house technologies.
• Understand the process for multiple products we supply to customers.
• Have sound knowledge of all our supplier’s products and services and what they are used for.
• Understand the overall conveyancing process.
• 2‐3 years working in a process driven, product delivery role (preferable) or appropriate
• experience.
• Call handling and administration experience with a high level of attention to detail.
• Experience of dealing with and managing professional relationships with external clients or suppliers (in person, via telephone calls or email management)
• Experience in leading or managing a team (desirable)

• Ensure all daily figures are reported correctly to Management.
• Review, authorise and record holidays of colleagues within your team on the Loop
• Record all sickness on the Loop, and escalate any issues to your Head of Department
• In depth working knowledge of the job functions of all colleagues within your team
• Actively support your colleagues in peak workload times
• Train and support team colleagues as agreed with your Manager
• Review and record colleagues capabilities within their job roles
• Positively interact with other colleagues throughout the business to ensure the customer receives the best of service
• Work closely with the Head of Department to deliver any changes to working processes in line with the business strategy
• Ensure Group policies are adhered to and escalate to the head of department and breaches of policy by any colleagues.