Reporting to: Head of Operations

What you'll be doing:

• Managing a small team, ensuring smooth day-to-day running of the office in line with business goals
• Overseeing premium collection and claims handling processes
• Maintaining accurate, up-to-date company records
• Acting as primary point of contact for audit requests from underwriters, auditors, and regulators
• Coaching and developing the team to perform at their best
• Owning the accuracy and timeliness of financial and bordereaux returns to underwriters
• Managing relationships with key suppliers and third-party providers
• Producing and presenting MI reporting to internal and external stakeholders
• Representing the business client-facing, with technical credibility across insurance product lines

What we're looking for:

• Minimum 3 years' experience in General and Life insurance
• Comfortable operating independently in a regulated environment
• Logical, analytical, data-driven decision-maker
• Working knowledge of FCA requirements, Fitness & Probity standards, GDPR and consumer protection legislation
• Strong supplier and stakeholder management experience
• Confident with MS Office and CRM/policy administration systems
• Third-level qualification in Finance, Project Management or related discipline
• CII (or working towards) desirable; other regulatory qualifications an advantage

What's on offer:

• £45,000-£50,000
• Contributory, matched pension scheme
• Graduated holiday entitlement linked to service
• Hybrid working
• Support toward insurance qualifications
• Real scope to shape how the operation is