Operations Team Member at Commonwealth Bank

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banking Operations, Customer Service, Query Management, Stakeholder Management, Time Management, Risk Management, Analytical Rigor, Numerical Accuracy, Continuous Improvement, Leadership, Documentation, Policy Adherence, Interpersonal Skills, Communication, Problem Solving

Industry

Financial Services

Description

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things. Job Title: Operations Team Member Location: Bangalore Business & Team: Retail Operations Impact & contribution: An operations professional who consistently makes things happen for customers by doing things right and delivering a high‑quality customer experience. Contributes to helping customers achieve their goals through reliable, accurate, and timely operational support. A highly motivated self‑starter who takes ownership and accountability, performing effectively both independently and as part of a team. Demonstrates exceptional time management skills, balancing priorities to meet deadlines without compromising quality. Delivers outstanding customer service, building strong relationships with both internal and external stakeholders across CBA. Roles & Responsibilities: Gain understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high-volume environment. Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement. Take responsibility for the quality of work submitted and ensure highest standards are maintained. Applying sound risk management practices by pro-actively identifying and responding to risks and reporting them, as necessary. Providing high levels of internal customer service by working with internal stakeholders to resolve any customer issues. Raise operational continuous improvement suggestions identified while completing tasks. Undertake any other tasks assigned by your manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements. Have necessary understanding of CBA retail products. Essential Skills: Minimum of 1-3 years’ experience in a related operational role. Exposure/Experience working in Banking Operations. Highly energetic and driven professional with a strong focus on continuous improvement and delivering an exceptional customer experience. Demonstrates effective leadership capabilities, confidently guiding teams and acting as a dependable backup to the manager when required. Brings strong expertise in query management, ensuring timely resolution through structured analysis, sound judgment, and clear communication. Excels in stakeholder and interpersonal management, building trust and collaborating effectively with Australian onshore stakeholders and cross‑cultural teams. Shows exceptional attention to detail, numerical accuracy, and analytical rigor, coupled with a curious mindset that proactively identifies root causes and drives continuous improvement. Qualifications: Bachelor's degree in a relevant field such as Finance, Accounting, or Business. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 29/04/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

The role involves processing customer documentation with high accuracy and meeting established service level agreements. You will also proactively identify operational risks and collaborate with internal stakeholders to resolve customer issues.