ABOUT THE COMPANY:

Paradise Coast Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Naples, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Paradise Coast Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation’s leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry’s best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect.

MINIMUM QUALIFICATIONS:

• Can work with a wide variety of age groups
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
• Must work well with others
• Commitment to the safety and wellbeing of others
• Have sports experience or a strong interest to learn

• Ensure correct equipment is available for games, and proper set up of all play areas
• Ensure games start on time and are scored accurately
• Monitor all game play areas including turf and courts
• Maintain and control trash in all areas of the park and buildings
• Monitor, maintain and service restrooms in all areas of the parks and buildings
• Consistently communicate issues and relevant updates to your supervisor and applicable SMPA Team members
• Assist with the coordination of all venue programming and applicable events
• Assist other departments as needed
• Greet guests and provide answers and directions as needed
• Provide courteous and friendly service to all guests and staff
• Be knowledgeable about prices, leagues, and events
• Respond to all incidents, accidents, injuries, and altercations. Complete and file corresponding paperwork as necessary
• Know and enforce the facility’s policies, procedures, and rules
• Take one shift-lead responsibilities that are earned/awarded based on merit & experience
• All other duties as assigned