Safeplay Playground Services, a leader in playground equipment inspection, repair, maintenance, and installation, is actively seeking an Operations Team Member to join our expanding team. Located at Hoo, near Rochester, our operation department offers services to Councils and Housing Associations across the Southeast, known for our exceptional customer service.
Ideal candidates will be those who thrive in a bustling environment, displaying a keen eye for detail and the ability to handle and recall vast amounts of information. Being a team player is key in our closely-knit, committed workforce. Applicants should have computer literacy and be prepared for sporadic physical work. Living within commuting distance to Hoo is also a requirement.
At Safeplay, we believe in treating our employees with the highest level of respect, creating a workplace where they can grow and succeed. If you are passionate about bringing quality and commitment to a company on a growth trajectory, then consider joining our team.
As an Operations Team Member, you will be integral in managing the daily operations of our playground engineer fleet. Reporting directly to the Office Manager and working closely with Directors, you will be expected to provide unrivalled service within a dynamic environment. The role is part of a 4-person team operating from our Hoo, Kent depot.

Key Responsibilities:

• Develop and maintain strong working relationships with suppliers through telephone, email, or virtual meetings
• Manage operational processes end-to-end, which includes stock management, engineer scheduling, and job completion
• Uphold a clean, well-organised stockroom and yard space
• Coordinate with Safeplay inspectors and customers on ongoing issues and completed inspection reports
• Process work orders, equipping the Engineer Team with worklists and relevant order details
• Resolve site access issues or work queries in collaboration with Engineers and administration team
• Maintain an understanding of specific contractual client requirements
• Ensure accurate and timely communication of changes to the playground engineer’s schedule
• Swiftly respond to emergency work requests
• Provide ad-hoc quotes to new and non-inspection clients
• Promote various aspects of Safeplay business to clients
• Complete other ad-hoc internal or external tasks as needed

Key Skills and Experience:

• At least 2 years’ experience in a similar role
• Professional demeanour
• Proficiency in MS Office
• Excellent administrative skills
• Ability to plan, prioritise, and effectively manage workload
• Resilience under pressure and the ability to meet deadlines
• Ability to work both autonomously and as part of a team
• High level of written English proficiency
• Confidence in telephone communication
• Proximity to Hoo

If you can see yourself in this role, helping us to shape the future of playground safety, we’d love to hear from you.
Job Type: Full-time

Benefits:

• Company pension

Schedule:

• Monday to Friday

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

• Develop and maintain strong working relationships with suppliers through telephone, email, or virtual meetings
• Manage operational processes end-to-end, which includes stock management, engineer scheduling, and job completion
• Uphold a clean, well-organised stockroom and yard space
• Coordinate with Safeplay inspectors and customers on ongoing issues and completed inspection reports
• Process work orders, equipping the Engineer Team with worklists and relevant order details
• Resolve site access issues or work queries in collaboration with Engineers and administration team
• Maintain an understanding of specific contractual client requirements
• Ensure accurate and timely communication of changes to the playground engineer’s schedule
• Swiftly respond to emergency work requests
• Provide ad-hoc quotes to new and non-inspection clients
• Promote various aspects of Safeplay business to clients
• Complete other ad-hoc internal or external tasks as neede