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Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk at Kotak Mahindra Bank
, , -
Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Trade Finance, CMS Products, Client Coordination, Transaction Processing, Discrepancy Resolution, Document Scrutiny, Customer Service, Compliance, Error-Free Execution, Timely Delivery, Letter of Credit Issuance, Corporate Customer Support

Industry

Banking

Description
Job Description – Customer Service Desk Summary – CFO Center BU – Customer Service Desk Job Description Job Role- •To handle day to day trade transactions, understanding client requirements, •Co-ordination with cpc for transaction processing and discrepancy resolution, •Dealing and co-ordinating with various business groups within the bank, •Ensuring error-free and timely execution of trade transactions. •Ensuring compliance and internal guidelines are being adhered to •Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS •Operations resolved in a timely manner. •Issuance of Letter of credit. •Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. •Attending to front-end requirements of corporate customers. •To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. Job Requirement- •Qualification – Graduate / Post-Graduate •Experience – 2 one year of relevant experience •Should be familiar with Trade Finance and CMS products. CMS – Chq collections (local, outstation, corr banks), Banker to Issue Operations.
Responsibilities
The Operations Team Member will handle day-to-day trade transactions and ensure timely execution while adhering to compliance and internal guidelines. They will coordinate with clients and various business groups to resolve queries and process transactions efficiently.