Operations Technical Account Manager at Red River

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Reviews, Enterprise Architecture, Container Orchestration, Cloud Solutions, DevOps, Software Engineering, Technical Leadership, Communication Skills, Problem Solving, Documentation, Mentorship, Collaboration, Incident Management, Technical Guidance, Relationship Management

Industry

IT Services and IT Consulting

Description

About the Job" The Red Hat South East Asia Technical Account Management (TAM) team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager.In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL / OpenShift Container Platform. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently. What you will do: Hands-on as maintenance engineer for OpenShift environment Manage and grow customer relationships by delivering attentive, relationship-based support Build a sense of trust with customers and serve as their advocate within Red Hat Perform technical reviews and share knowledge to identify and prevent issues Gain an understanding of customer technical infrastructures and environments, hardware, and offerings Create customer engagement plans and keep the documentation on customer environments updated Support enterprise customers, implementing automated and containerized cloud application platform solutions Perform initial or secondary investigations and respond to online and phone support requests Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas Deliver key portfolio updates and help our customers successfully implement upgrades Manage customer use cases and maintain clear and concise case documentation Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases Travel, as necessary, to visit customers and attend events within the country or region What you will bring: 8+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely Competent comprehension of enterprise architecture and strategic business drivers Ability to manage multiple issues and projects with a focus on detail Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms The Following Are Considered a Plus Experience with system management, cloud, or MW Bachelor's degree in a technology-related discipline, preferably computer science or engineering Prior experience working in a technical leadership or mentorship role Experience with training and presentation delivery Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and MW Experience working in DevOps environments Software engineering background; experience with RPM-based Linux and Java technologies Experience deploying applications in cloud environments Experience developing containerized applications Good understanding of continuous integration (CI) and continuous delivery (CD) concepts For more information on the technical account manager role please refer to: https://www.redhat.com/en/services/support/technical-account-management https://www.redhat.com/en/blog/tag/technical-account-managers #LI-SH4 About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply. We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge. At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.

Responsibilities

As a Technical Account Manager, you will provide personalized support and mentorship to strategic enterprise customers, managing customer expectations and communications during major incidents. You will also work closely with various teams to debug, test, and resolve issues while building high-value relationships with key stakeholders.