Operations Technical Architect .
Location: Remote
Industry: Technology and Public Safety Solutions
Mutualink is a leading provider of advanced communication and collaboration solutions designed for public safety, emergency management, and homeland security. We pride ourselves on innovation, reliability, and a commitment to making communities safer. We are seeking a dynamic and experienced Operations Technical Architect to join our team and drive growth and expansion for our business.
As the Operations Technical Architect at Mutualink, you’ll play a central role in transforming the company’s internal operations through systems design, automation, and AI-driven process improvements. You’ll work closely with leadership across operations, engineering, and customer success to identify bottlenecks, design scalable solutions, and lead initiatives that improve efficiency, transparency, and decision-making across the business.
This role is ideal for someone who’s part engineer, part systems thinker, and fully motivated to build lasting infrastructure that supports a growing organization.

QUALIFICATIONS:

• 2–4+ years of experience in technical consulting, operations, systems design, or support automation
• Proficiency with tools such as n8n, Airtable, Notion, or similar workflow builders
• Strong understanding of APIs, SaaS architecture, and modern AI capabilities (LLMs, chatbot frameworks, data enrichment)

Excellent communication and change management skills; ability to drive adoption across technical and non-technical teams

• A builder’s mindset with an eye for both detail and scalability
• Bonus: experience with CRM platforms (Salesforce, HubSpot), Botpress, or internal tooling stacks

• Partner with the Director of Operations and senior leadership to audit and optimize cross-functional workflows
• Design and implement internal systems (CRM, automation, dashboards) to improve performance visibility and reduce manual overhead
• Build and maintain lightweight technical tools using platforms like n8n, Airtable, and custom GPT integrations
• Lead the development of AI-powered support tools (e.g., diagnostic bots, internal Q&A systems)
• Drive operational metrics tracking (e.g., OKRs, support SLAs, project throughput) through integrated dashboards and process instrumentation
• Translate ambiguous problems into scalable systems across operations, technical support, and business intelligence
• Identify and own high-leverage internal initiatives from start to finish