JOIN THE CITY OF MEDICINE HAT AS AN OPERATIONS TECHNICAL ASSISTANT!

Temporary Up to 6 months, Full time, On Site
The City of Medicine Hat is committed to fostering a positive, supportive, and engaging workplace where every employee can thrive. As our employees are our greatest asset, we strive to create an environment that ensures their experience is both rewarding and fulfilling. Through a focus on collaboration, innovation, and support, we aim to empower our team members to achieve their best while contributing to the success of our community.
Reporting to the Administrative Supervisor, the Operations Technical Assistant performs a variety of technical, financial and administrative support tasks that assist the Electric Distribution Operations team. The position requires customer service skills, and a dedication to working in a team environment while maintaining positive relationships with the public and key stakeholder groups.

QUALIFICATIONS

• Successful completion of a two (2) year diploma in Office Technology or Business Administration from a post secondary institution.
• Two (2) years of experience in supporting an operations group, preferably in a utility environment.
• Experience in customer service is an asset.
• An equivalent combination of management approved education and experience may be considered.
• This position has been identified as Safety Sensitive and requires the completion of a satisfactory pre-employment drug screen.

• Handle incoming service calls and customer complaints.
• Administer service requests and work orders for electric distribution and engineering.
• Interpret technical and financial data, as well as manage billing, payroll, accounts payable/receivable.
• Support apprenticeship program for powerline technicians.
• Manage Personal Protective Equipment procurement for the department and multiple departments.
• Coordinate the Streetlight Maintenance Program.
• Coordinate crews for electric-related tasks (Hi-Loads, hydrovacing, tree/streetlight maintenance).