OPERATIONS TECHNICAL SPECIALIST

Our people make the difference. Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.
For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It’s the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don’t just embrace our differences - we celebrate them.
Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are - and that’s something we are really proud of. Which is why we’ve summed up our ethos in our six PHX Ireland values; Customer focused, Quality driven, collaborative, ambitious, innovative, and inclusive.

KEY EXPERIENCE / SKILLS / EDUCATION

• Attention to detail with a high level of accuracy
• Minimum of 5 years’ experience working with EWM & ECC with proven troubleshooting capabilities.
• Comprehensive understanding of end-to-end warehouse operational processes.
• Demonstrated experience managing teams and driving performance.
• Exposure to Quality Management Systems and a clear understanding of GDP (Good Distribution Practice).
• Certificate/Degree in Business desirable - Business experience will also be considered
• Experience leading or supporting operational projects, including stakeholder engagement and change management.

OVERVIEW / PURPOSE OF THE ROLE

Technical specialist reporting to the Operations Technical Manager. The successful candidate will form an integral part of the Operations Excellence team, providing efficient and effective operational support in a fast paced and busy environment. An experienced collaborator with a background in operational process and system design including implementation. The successful person will enjoy working as part of a team and will bring energy and commitment to their workplace. Working hours will be between the core hours of 8:30am - 5:30pm (37.5 hr week) Monday to Friday. Work outside these hours may be required on occasion.

KEY RESPONSIBILITIES

• Ensuring that all identified improvement activities, both process & systems based, are implemented in full and on time across all Business units.
• Play a key role in analysing system and process improvements with the warehouse teams in all depots.
• Act as Operational go to person for all system issues and lead root cause analysis relating to identified problems.
• Lead all testing activities from Low Volume Start Up routines relating to scheduled system transport activities to regression testing around major system upgrades.
• Actively seek out opportunities to improve efficiencies through cost and waste reduction.
• Increase the operations team’s understanding and skill set around EWM through ongoing communication and training.
• Be a key part of all operational projects and ensure that we actively engage and work with all relevant stakeholders to achieve optimal results.