Responsibilities:
Join a dynamic team at Related Affordable Management (“RAM”), a nationwide leader in managing a diverse portfolio of multifamily housing developments. As an Operations Technology Specialist, you will play a pivotal role in supporting RAM’s affordable housing portfolio by working on the Property Management Software service desk under the guidance of the Operations Technology Manager.
In this role, you’ll be responsible for managing and resolving Property Management Software tickets, determining support tier levels, and ensuring tickets are resolved or assigned appropriately. You will also collaborate with the Operations Technology Manager on various projects and duties as needed, contributing to the overall success of RAM’s affordable operations team.
We’re seeking a detail-oriented, proactive individual with strong problem-solving skills who thrives in a fast-paced environment. If you’re ready to make an impact and help drive operational excellence, we’d love to hear from you!

POSITION REQUIREMENTS / QUALIFICATIONS:

• 2-4 years of experience in OneSite RealPage, helpdesk support, affordable housing compliance, or IT systems administration.
• Knowledge in RealPage OneSite or similar property management systems.
• Knowledge of affordable housing program compliance and its impact on operational systems is a plus.
• Proven ability to collaborate with RealPage vendor representatives and in a team-oriented environment.
• A problem-solving mindset with the ability to analyze trends and implement effective solutions.
• Excellent communication and collaboration skills, with a focus on user support and system optimization.
• Dedicated to exceeding expectations, leading by example, and by providing exceptional service.
• Willingness to embrace feedback and continuously improve.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

Work Environment:

• Remote opportunity, supporting a group of properties which may be in different US time zones.
• Must be able to adjust schedule as needed to ensure appropriate levels of support.

Please refer the Job description for details