Operations Trainer - Automotive Contact Centre at WNS
Centurion, Gauteng 0157, South Africa -
Full Time


Start Date

Immediate

Expiry Date

08 Nov, 25

Salary

0.0

Posted On

09 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Computer Literacy, Learning, Facilitation, Training, Service Orientation, High Proficiency, Management Skills, Interpersonal Skills, Administrative Skills

Industry

Information Technology/IT

Description

QUALIFICATIONS REQUIRED:

  • Grade 12/Matric
  • Tertiary qualification in training and development would be beneficial

EXPERIENCE REQUIRED:

  • 2+ years’ experience in Learning & Development
  • Previous experience in an Automotive Role will be beneficial
  • Training, coaching and mentoring experience
  • Computer literacy at intermediate level (MS Office)

KNOWLEDGE, SKILLS AND ATTRIBUTES REQUIRED:

  • High proficiency in delivering impact training and facilitation
  • Strong planning, organizing and time management skills
  • High proficiency in verbal & written English
  • Strong communication and interpersonal skills
  • High attention to detail and accuracy
  • Exceptional administrative skills
  • The ability to work within a team
  • Self-motivated
  • Self-manageable
  • Strong customer service orientation
  • Proactive

How To Apply:

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Responsibilities

MAIN PURPOSE:

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

KEY RESPONSIBILITIES:

  1. Training Delivery
  • Conduct new starter training as well as refresher, up-skilling and cross skilling training.
  1. Assessment
  • Assessments must be completed for all training events.
  • Remedial support must be provided to all delegates prior to re-assessment.
  1. Administration
  • Capture learner records in line with Ucademy requirements:
  • Complete Annual Training Reports;
  • Complete delegate attendance registers;
  • Update operational skills matrix.
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