Operations Trainer at Enshored Inc. (External)

Pasig, Rizal, Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Development, Facilitation, Process Training, Training Needs Analysis, Microsoft Office, Google Suite, Problem Solving, Decision Making, Coaching, Teaching, Communication Skills, Presentation Skills, Autonomy, Multi-tasking

Industry

Outsourcing and Offshoring Consulting

Description

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation. Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people: Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger. Curiosity. We want to know you, what makes you tick and what it will take to help you grow. Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed. Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around. Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt. Integrity. Integrity is standing up for what we believe is right and living by our highest values. Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve. Don’t just take our word for it; experience the growth yourself! If you don’t know where to start, check us out at www.enshored.com. Minimum Requirement Qualifications: At least two years of experience in developing and facilitating process training, or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job. Knowledge of training needs analysis. Proficiency with all Microsoft Office and/or Google Suite applications. Demonstrates problem-solving and decision-making skills in dynamic environments. Proven ability to coach or teach, and guide the development process of agents. Demonstrates strong written and verbal communication skills; is comfortable delivering presentations to a wide range of audiences. Must be able to work autonomously and balance multiple programs/accounts simultaneously. About Enshored Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place. At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.

Responsibilities

The Operations Trainer is responsible for developing and facilitating process training for agents. This role requires strong communication skills and the ability to coach and guide the development process effectively.