As our Operations Trainer for Northern Europe (mainly Netherlands & Germany), you’ll report directly to the Training Manager and play a crucial role in enhancing the skills and performance of our campsite teams. You’ll be instrumental in ensuring high-quality customer service, compliance with our standards, and continuous skill development, all while contributing to the creation of engaging educational content.

Main Responsibilities :Onsite and Online Training :

• Deliver comprehensive training to reception, animation, maintenance, and management teams on internal procedures, tools (including booking software and inventory management), and quality standards.
• Design and lead theoretical and practical training sessions tailored to the specific needs of each campsite, analyzing training needs in collaboration with operations managers.
• Develop diverse training materials, including technical guides, user manuals, video tutorials, and online training modules, to facilitate learning.

• Foster a customer-oriented culture within our operational teams, providing guidance on conflict resolution, communication techniques, and team building.Skills Monitoring and Evaluation

• • Regularly assess team performance and prepare detailed training reports for management.
• Implement continuous training plans and assessments to ensure ongoing staff skill development.
• Analyze dashboards and generate actionable recommendations based on performance data.Innovation
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• Proactively develop new training methods and implement cutting-edge technologies to ensure the continuous evolution of our internal training processes.

• Stay current with tourism sector trends to adapt training programs to guest expectations and industry best practices.

Required Skills & Qualifications

• Education: Minimum two-year degree in Tourism, Hospitality, or Human Resources, with a specialization in training or content creation.
• Experience: Proven experience in management or training within the tourism industry (campsites, hotels, or holiday villages).

• Technical Skills:

• • Proficiency with campsite management software and IT tools (MS Office, online training platforms).
• Familiarity with multimedia content creation tools (Adobe Suite, video editing software, e-learning platforms).
• Strong knowledge of hygiene, safety, and regulatory standards specific to campsites.
• Interpersonal Skills:
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• Exceptional communication and teaching abilities.

• A natural ability to motivate and lead multicultural teams.
• Flexibility and quick adaptation to diverse field situations.

Personal Qualities

• Autonomy & Precision: You can work independently while adhering to established guidelines.
• Responsiveness: You’re capable of handling unforeseen situations and emergencies effectively.
• Listening Skills & Empathy: You can understand the needs of both staff and guests to provide appropriate solutions.
• Team Spirit: You’re a collaborative individual who can integrate seamlessly into various campsite teams.

Woord van de recruiter
“European Camping Group staat voor waarde, een unieke en professionele ervaring, een kans om te groeien in een multiculturele omgeving, op plekken waar jouw ambitie de droom van onze gasten waarmaakt. Jou droombaan, hun beste vakantie ooit!

• Deliver comprehensive training to reception, animation, maintenance, and management teams on internal procedures, tools (including booking software and inventory management), and quality standards.
• Design and lead theoretical and practical training sessions tailored to the specific needs of each campsite, analyzing training needs in collaboration with operations managers.
• Develop diverse training materials, including technical guides, user manuals, video tutorials, and online training modules, to facilitate learning.
• Foster a customer-oriented culture within our operational teams, providing guidance on conflict resolution, communication techniques, and team building.Skills Monitoring and Evaluatio