Operations & Vendor Management Analyst (AI Startup – Remote LATAM) at Roverpass

Mexico City, Ciudad de México, Mexico -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

1400.0

Posted On

28 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Vendor Management, Client Support, Ticket Management, Documentation, Logistics, Scheduling, Cross-Team Workflows, Communication, Google Workspace, Notion, Slack, Excel, Detail-Oriented, Problem-Solver, Proactive

Industry

Travel Arrangements

Description

Operations & Support Analyst About the Company Our client is a t fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter. We’re scaling fast and need a highly organized Operations & Support Analyst to keep our daily operations running smoothly. This role requires someone detail-oriented, reliable, structured, and strong in vendor coordination. If you’ve handled vendor assessment, operational tasks, and support workflows before, you’ll thrive here. 🚀 About the Role This is a hybrid Operations + Support position where you will: Manage client support tickets Coordinate internal operations Conduct vendor assessment and vendor communications Maintain documentation Support logistics, scheduling, and cross-team workflows You’ll work with a lean global team (US + LATAM + India), so clear communication and strong follow-through are essential. 🎯 Key Responsibilities Client Support & Ticket Management Manage incoming support tickets and provide timely, professional responses Escalate issues to technical or product teams Track recurring issues, update FAQs, and identify automation opportunities Operational Support & Coordination Execute recurring operational tasks with accuracy Assist with scheduling, documentation, and internal workflows Maintain Notion/Google Docs for internal processes Ensure cross-team alignment and timely follow-up Vendor Management (MUST-HAVE) Conduct vendor assessment and comparison Support vendor onboarding and documentation Communicate with vendors regarding deliverables, timelines, and expectations Maintain a vendor database and structured tracking system 🧩 Qualifications Experience 1–3 years in operations, support, logistics coordination, or vendor management Demonstrated experience in vendor assessment (non-negotiable) Experience with ticketing systems (HubSpot, Zendesk, Intercom) is a plus Strong English (written & spoken) Familiarity with AI tools (ChatGPT, Claude, Notion AI) or willingness to learn Skills Highly organized, structured, and reliable Excellent communication across multiple teams Ability to manage simultaneous tasks and deadlines Proficiency in Google Workspace, Notion, Slack, Excel/Sheets Personal Attributes Detail-oriented with strong follow-through Curious and comfortable in fast-paced environments Proactive problem-solver Comfortable working independently with supervision when needed 💼 What We Offer 💵 USD $1,000–$1,400/month (contractor) 🗓 Monday–Friday LATAM schedule 🌴 Local holidays + paid time off 🌎 100% remote 🚀 A growing AI startup with strong career growth paths

Responsibilities

Manage client support tickets and coordinate internal operations. Conduct vendor assessments and maintain documentation to support logistics and workflows.