JOB SUMMARY

Do you have excellent attention to detail, excel skills and the confidence to advise and influence colleagues and stakeholders at all levels?
The post is based in Transport Scotland’s Concessionary Travel and Integrated Ticketing Unit (CTITU) within the Bus, Accessible and Active Travel (BAAT) Directorate.

The Operator Account Validator has an important role in the Unit ensuring that:

• payments to ferry operators for concessionary travel schemes are made accurately and on time
• All necessary validation checks are complete, audit records adequately retained and discrepancies investigated and resolved on time
• Positive engagement occurs with operators in relation to their claims and payments.

You will report directly to the Operator Account Officer. Your responsibilities include working within a payment processing environment, analysing large volumes of data, and engaging with both internal and external stakeholders across a variety of tasks.

JOB DESCRIPTION

• To analyse ferry claims for accuracy, utilising and interrogating available systems to validate claims for payment in accordance with scheme rules and to prepare reports where applicable.
• To investigate shortfalls or discrepancies of data and liaise with stakeholders with a view to resolving issues and ensuring correct payments are made.
• Engage with ferry operators and other stakeholders to investigate and resolve issues where discrepancies or issues are identified in relation to payment claims.
• Prepare, collate, analyse and present data in order to identify trends and process improvements to enable information management and decisions on service delivery
• The ability to respond quickly and accurately interpret and understand complex information from a diverse range of sources and communicate advice is important in this role
• Open and timely escalation and reporting of risk and control issues to management.
• Compliance with operational delivery and operational compliance policies and procedures, including legal requirements.

QUALIFICATIONS

There are no formal qualifications for this post.

TECHNICAL / PROFESSIONAL SKILLS:

• Data Insight - Working level
  You can find out more about the skills required here: ODP competency framework

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

The Operator Account Validator has an important role in the Unit ensuring that:

• payments to ferry operators for concessionary travel schemes are made accurately and on time
• All necessary validation checks are complete, audit records adequately retained and discrepancies investigated and resolved on time
• Positive engagement occurs with operators in relation to their claims and payments