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Job Req Number: 91206
Time Type: Full Time
It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit. Please see the links* at the bottom the page, to find out more about DSV.
DSV are recruiting for a Logistics Coordinator Raunds

General Responsibilities:

• Assist with the day-to-day operations of the administrative team, ensuring tasks such as transport, allocation, inbound/outbound processes, PRS, and complaints are completed accurately and on time.
• Perform general administration duties to support the smooth functioning of the department.
• Collaborate with customers and other stakeholders to ensure timely delivery of goods in accordance with SLAs.
• Maintain accurate records of various logistics activities.
• Handle order management, including order analysis and allocation in line with SLAs.
• Book transport, prepare shipping documents, and create labels to facilitate smooth logistics operations.
• Manage a busy shared inbox to provide timely and professional customer service.
• Generate regular reports as required, ensuring accuracy and timeliness.
• Step in to cover tasks as needed to ensure operational continuity.

Process and Operations Support:

• Maintain compliance with established workflows by assisting in the investigation of operational issues or failures (e.g., transport/KPI).
• Keep accurate records and prepare reports as requested by supervision or management.

Coordination and Communication:

• Collaborate with operations, transport teams, and external stakeholders to maintain efficient workflows and achieve seamless coordination.

Customer Support:

• Address customer inquiries and complaints, resolving routine issues independently while escalating more complex matters to supervision for prompt resolution.

Skills and Competencies:

• Strong verbal and written communication skills.
• Reliable organizational and time-management abilities.
• Solid problem-solving skills with keen attention to detail.
• Willingness to learn leadership skills and develop professionally within the team.

Personal Attributes:

• Customer-focused with a proactive, solution-driven mindset.
• Adaptable and flexible in response to changing priorities or business needs.
• Strong interpersonal skills with an empathetic approach to both customers and team members.

• Assist with the day-to-day operations of the administrative team, ensuring tasks such as transport, allocation, inbound/outbound processes, PRS, and complaints are completed accurately and on time.
• Perform general administration duties to support the smooth functioning of the department.
• Collaborate with customers and other stakeholders to ensure timely delivery of goods in accordance with SLAs.
• Maintain accurate records of various logistics activities.
• Handle order management, including order analysis and allocation in line with SLAs.
• Book transport, prepare shipping documents, and create labels to facilitate smooth logistics operations.
• Manage a busy shared inbox to provide timely and professional customer service.
• Generate regular reports as required, ensuring accuracy and timeliness.
• Step in to cover tasks as needed to ensure operational continuity