Operator at Edgar Snyder & Associates, LLC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Switchboard Operation, Call Screening, Information Gathering, Record Keeping, Letter Drafting, Dictation, Time Management, Organizational Skills, Multitasking, Communication, Computer Skills, MS Office Applications, Database Entry, Empathy, Compassion, Attention To Detail

Industry

Law Practice

Description

Description We are excited to add a new Operator to our intake team, a client-focused professional who can manage incoming calls to our firm! ESA employees enjoy a hybrid work arrangement, generous benefits, professional development, and a fast-paced, supportive environment rooted in our core values of excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism. Core Job functions: Acts as the primary operator of the switchboard. Efficiently screens and obtains accurate information on a wide variety of calls, messages, etc. from the switchboard console and routes calls, messages or guests to the appropriate member of the Intake department (or ESA). Maintain detailed and accurate record of calls, including notes and outcomes. Creates and issues, when approved, (internally or externally) meticulous letters (some from dictation) for clients, case letters with Firm information, insurance letters, employer letters and bureau document request letters on Workers' Compensation files as well as other letters as needed. Completes assigned work in a timely manner to build positive relationships. Requirements The standard shift is Monday - Friday. Remote schedule with the ability to come into the Pittsburgh office for quarterly and other firm meetings is required. Empathic and compassionate individual able to listen while asking important questions, able to follow instructions, and pays attention to detail. Strong multitasking, time management, and organizational skills are necessary. Conveys confidence and professionalism through all forms of internal and external communication. Able to work independently and within a team environment. Strong computer skills including MS Office applications and other database entry software. Medical background or personal injury experience preferred.

Responsibilities

The primary function involves acting as the main operator for the switchboard, efficiently screening incoming calls and routing them to the appropriate intake department members. This role also requires maintaining detailed call records and creating various official letters for clients and case files.