Operator, Hillebrand Gori Portugal

at  DHL

EXPERIENCE LEVEL

more than 2 years

SKILLS

Customs, Trade Compliance, Customs Regulations, Customs Brokerage, Customs Declaration, Import Export, Dangerous Goods Regulations, Sanction Countries, Customer Requirements, CRM, Classification, Bill Of Lading, Certificate Of Origin, Tracking, Third Party Logistics, Airlines, Authorities, Accuracy, Microsoft Excel, Data Entry, Continuous Improvement, Workflow Automation, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitatio

Support to develop and administer import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies
Typical Business Titles
Import/Export Analyst
Differentiator
Apply practical knowledge of job area typically obtained through advanced education and work experience
Work independently with general supervision
Problems faced are difficult but typically not complex

Key Tasks

• Support administration of import/ export plans and processes to optimize service and performance
• Execute transactional operational activities related to import/ export in adherence to regulations and internal procedures
• Undertake import/ export entries and support operational activities as per internal procedures and latest local customs regulations
• Calculate duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
• Process, handle, distribute and archive all required import/ export documents
• Verify invoices and shipping documents to enhance accordance with federal regulations
• Verify entries to ensure customer requirements are met and suggest routine corrective actions in case of deviations
• Ensure export, import and gateway operations are as per business guidelines and compliant with set expectations
• Perform IT systems related tasks to provide updated information on shipment
• Work with internal functions such as customer service, product, sales, etc.
• Coordinate with overseas office to check and verify shipment information
• Identify and resolve recurring issues, and suggest modifications for import/ export work methods focusing on increasing effectiveness and efficiency
• May provide functional guidance, advice or training to less experienced positions

Stakeholders

• May influence others within the job area through explanation of facts, policies and practices
• Support and interact primarily with colleagues of own function
• Build relationships and understand customer and key stakeholders interests and concerns
• Address task-related issues appropriately to maintain work relationships
• Management Responsibility
• Individual contributor without direct responsibility for leading others

Qualifications & Key Requirements
Education Level
Bachelor’s Degree or equivalent experience/qualification