Operator of the National Toll-Free Counter-Trafficking and Migrant Advice H at IOM

Kyiv, , Ukraine -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Counselling, Counselling Psychology, Social Work, Education, Communication, Law, Remote Counselling, Counter-Trafficking Prevention, Safe Migration Promotion, Information Support, Case Facilitation, Referral Services, Ukrainian Fluency, English Fluency

Industry

International Affairs

Description

Since 2006, IOM Ukraine Protection Programme operates a well-established National Toll-Free Counter-Trafficking and Migrant Advice Hotline 527, which is providing consultations on counter-trafficking and safe migration, and lately on a variety of other topics such as work of humanitarian organizations / diplomatic institutions, human trafficking and safe travel, social support opportunities, border-crossing points, non-visa border crossing, procedure for seeking asylum, obtaining refugee or temporary protection status, border crossing by men subject to conscription, border crossing by children, protection of rights while abroad. According to IOM estimations, more than 300,000 Ukrainians have suffered from human trafficking since 1991. The full-scale invasion has increased people’s vulnerabilities in general and the risk of trafficking in particular, as displacement, poverty, deterioration of mental health, and other losses have led to an increased tendency for risky behaviours among Ukrainians. After the full-scale invasion the Hotline, proved and continue to be one of the most important tools for the dissemination of migration-related information and trafficking prevention messages.  IOM is seeking to urgently boost the capacity of the hotline by engaging additional hotline operators those fluent in Ukrainian and potentially in English languages who are compelled to lend their capacities to support the Ukrainian population affected by the war. The hotline can be operated via the internet – hotline staff shall provide information support to hotline callers remotely online with ICT support from IOM, and in coordination with other hotline operators and staff. Organizational Department / Unit to which the Consultant is contributing: IOM Ukraine Protection Programme

Responsibilities

The consultant will perform operational duties for the 527 Hotline, providing consultations over the phone and online platforms to war-affected individuals seeking assistance or information regarding trafficking or migration concerns. This includes facilitating the reporting of potential trafficking or protection cases and making referrals to appropriate support services.