Operator Relations Coordinator at Sinch

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account management, Business development, CPaaS, SaaS, Messaging ecosystem, A2P Monetisation, Relationship management, Strategic planning, Commercial negotiation, Market analysis, Stakeholder management, Technical coordination, Pipeline management, Regulatory compliance, Team collaboration

Industry

IT Services and IT Consulting

Description

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. With presence in more than 60 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organisation works and inspire every of our more than 5,000 employees across 55 different countries. Sinch Operator Relations Oceania are looking to recruit a Coordinator on a 6-month fixed term contract to join our Australian team and help Sinch win in messaging. As an Operator Relations Coordinator you will be an integral part of the Sinch Australia team reporting to the Head Operator Relations. In this role you will build and manage relationships with existing clients and grow Sinch’s portfolio in these accounts. You will also be responsible for developing new Operator relationships and driving Sinch’s Operator portfolio in the Oceania region. Key Responsibilities include: * Manage existing Operator Accounts in the Oceania region. Maintaining and developing existing contracts and identifying new opportunities for Sinch messaging (SMS and RCS). * Develop relationships and create opportunities with Oceania Operators new to Sinch to grow Sinch’s messaging business in Oceania. * Identify opportunities for Sinch products and work with the wider Sinch organization to develop and close these opportunities. * Formulate account plans and pipeline to achieve commercial targets as set for the region. This includes but is not limited to identifying key persons, initial contact, building trust and agreement signature with target operators. * Formulate engagement plans for must win opportunities as agreed by management. * Coordinate between Mobile Operators and Sinch Technical Teams to resolve any obstacles and ensure new signed contracts are implemented. * Work closely with internal Sinch teams to manage routing, billing & settlement ensuring a smooth working relationship. * Support Sinch’s Enterprise Sales teams to enable them to provide clients the best possible solution and pricing to win. * Have in-depth knowledge and understanding of the countries within the region. Closely following country regulatory, regional market trends and the competitive environment. Develop Country plans that can be used to position Sinch’s Operator portfolio in a country reducing our costs and strengthening Sinch position in the region. To be successful, you will possess the following skills and attributes: * Sound experience in a commercial role ideally within a CPaaS or SaaS organisation * Have a proven record of success developing new business ideally at a messaging service provider or Mobile Operator. * Have a clear understanding of the messaging ecosystem, how it works, and awareness of regional differences and competitive landscapes is an advantage * Good business acumen to manage complex deals such as exclusive A2P Monetisation. * A people person and team player, with the ability to work across cultural differences within a global organization like Sinch. * An independent decision-maker who takes ownership and delivers results. * A tertiary qualification in business or a similar field. * Experience working with Mobile Operators in the Oceania markets highly advantageous * Experience working for a Mobile Operator in wholesale, roaming, or VAS departments highly advantageous * Strong knowledge of A2P Monetisation and a track record of winning deals, with access to key decision-makers highly advantageous We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity. Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We value our team by offering the following; * WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement. * CELEBRATE YOURSELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest. * TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. * TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses * CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. * TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more. If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now. Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies. Through strategic acquisitions and fast organic growth, Sinch has turned into an international powerhouse serving enterprises across the globe and handling over 700 billion engagements per year. In fact, independent analysts say we're a CPaaS leader!

Responsibilities

The Operator Relations Coordinator will manage and develop relationships with existing and new mobile operators in the Oceania region to drive messaging business. They will also coordinate between operators and internal technical teams to ensure smooth contract implementation and resolve operational obstacles.