Operator at The Lottery Corporation

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Control-M, Solarwinds, Cisco SD-WAN, SCOM, Squared-Up, ServiceNow, ITIL, Incident Management, Problem Management, Change Management, Network Support, Service Level Management, Customer Service, Collaborative Relationship Building, Problem Solving, Technology Operations

Industry

Entertainment Providers

Description

Could this be one of those rare moments to do the best work of your career? The Lottery Corporation is Australia’s largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community. We’re the team who bring you Australia's favourite lottery and Keno games. For more than a century, we’ve been playing our role in creating positive impacts by delivering winning moments every day to our people, our customers, retailers, partners and our community. Share joy, spark possibilities and join the winning team today! What you’ll do  * Monitor and support critical 24x7 Lottery & Keno systems to meet service level targets * Perform Level 2 retail router network support for venues * Manage incidents, problems, and changes to ensure service continuity * Communicate outages and service updates clearly to stakeholders * Follow ITIL-aligned procedures to ensure compliance and operational excellence What you’ll bring  * Experience in Technology Operations in a 24x7 support environment * Strong technical skills across Control-M, Solarwinds, Cisco SD-WAN, SCOM / Squared-Up, and ServiceNow * ITIL certification and experience in service management within complex environments * Proven ability to build collaborative relationships and drive continuous improvement * A passion for problem-solving, learning agility, and delivering outstanding customer service What you’ll get Not only will you receive an awesome candidate experience from our caring Talent team, but you’ll get a genuine feel for who we are and what it’s like to be part of our team. The benefits of working with The Lottery Corporation are pretty good. Just to name a few: * Balance work and life with our ‘flex for great outcomes’ approach – hybrid working, plus a range of generous leave options. * Reward and recognition programs at all levels. Your hard work won’t go unnoticed. * Ignite your potential with our dedicated learning and development platform to support your bright future. * We empower careers to grow from within. 50% of all roles in 2025 were filled by our own people, proving that your next opportunity is already here! * A true sense of belonging. We’re committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Support, employee inclusion networks and diversity memberships and celebrations. * Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities. If this role is of interest to you and you’re ready to spark possibilities with The Lottery Corporation, but don’t feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply. We’re committed to providing a safe, respectful and supportive work environment. We encourage you to let us know if we can make any accommodations, so the process can be more user friendly for you. We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past and present. Your online safety is important to us. We'll never request payment or credit card details from you to apply for a position. If you're uncertain whether a job ad is legitimate, verify via our website before providing any details.

Responsibilities

Monitor and support critical 24x7 Lottery and Keno systems to ensure service level targets are met. Manage incidents, problems, and changes while providing Level 2 retail router network support.