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Ophthalmic Triage Agent at University Clinical Health

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Assessment, Patient Care, Patient Education, RX Authorization, Patient Satisfaction, Chart Documentation, Physician Schedule, Patient Triage, Interpersonal Skills, Communication Skills, Organizational Skills, Customer Service Skills, Safety Knowledge, Compliance Knowledge, Regulatory Knowledge

Industry

Hospitals and Health Care

Description

Description Hybrid Position Who We Are: As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of more than 175 providers across 19 specialties to meet the healthcare needs of the Mid-South community. We are a not-for-profit, non-tax-supported group practice and are here to serve the community by putting our patients first. In addition, we offer exciting career opportunities for qualified, caring professionals and love to promote within. University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor. Position Summary: This position talks directly with patients through our call center. Determines urgency of patients needs based on brief assessment and familiarity with patients condition and history. Submits refill of prescriptions as instructed by physician. Key Results Areas (KRAs): Patient assessment Patient care Patient education RX authorization Patient satisfaction Chart documentation Physician schedule Patient triage Other duties as assigned. Core Competencies Knowledge of safety, compliance and regulatory issues Excellent interpersonal, communication, and organizational skills Excellent customer service skills Committed to supporting UCH’s standard to medical excellence Requirements Education & Experience: High school graduate, or equivalent Required At least 1 year of relevant clinical experience Required Certified Ophthalmic Assistant (COA) certification Preferred

Responsibilities

The Ophthalmic Triage Agent communicates directly with patients through a call center, assessing the urgency of their needs based on their condition and history. They also handle prescription refills as instructed by physicians.