Ops Administrator II - MySchedule CA at FedEx Canada

Bloomington, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

27.23

Posted On

01 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Clerical Support, Time Management, Organizational Skills, Microsoft Office, Reporting, Troubleshooting, Records Management, Communication, Attention to Detail, Multi-tasking, Data Analysis, Scheduling, Confidentiality, Problem Solving

Industry

Freight and Package Transportation

Description

Essential Functions Responsible for the support, maintenance, and roster management of Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and MySchedule BY in collaboration with operations and management Prints rosters from MySchedule systems and provide to management for daily operational sort function Works closely with management on filtering, printing, and preparing data metrics within reporting dashboards Support package handlers with set-up of MySchedule, including set up of Fed Ex enterprise passwords, MySchedule app download and use Assists with all package handler tasks and troubleshooting within MySchedule Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review Responsible for records management tasks such as maintenance, destruction and inventory Ensures all package handler information is updated into corresponding systems In addition to the essential functions above and below, essential functions in Quality Assurance/Loss Prevention and Linehaul may be required and are part of the expanded job description. Additional Operations essential functions: Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Reviews, researches and/or enters data into various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review Additional HR essential functions: Provides support for the recruiting process (e.g., scheduling interviews, sending backFedEx checks, attending job fairs/recruitment events as needed and contacting selected candidates Provides customer service and support for both internal and external customers for HR-related processes Assists with maintenance of job files; ensures proper dispositioning of all applicants and maintains personnel files for all employees Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance Provides support on auditing, reviewing, and processing the human resources paperwork and forms Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log) Generates, compiles, and distributes HR reports Participate in special projects, to include job fairs and HR Assessments, etc. Provides support to HR Department as needed Must maintain confidentiality and perform all duties in accordance with company policies and procedures Performs other duties as assigned. Minimum Education High School Diploma or GED required Minimum Experience Two (2) years customer service, clerical or related experience required Knowledge, Skills, and Abilities General business skills such as typing; data entry and review; and use of phone, copier, and fax Software skills, including use of Microsoft Office software and web-based applications Customer service skills necessary to effectively and professionally respond to requests Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Preferred Qualifications: Pay Transparency: This compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. Pay: $19.63 - $27.23/hr Additional Details: Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com. Applicants have rights under Federal Employment Laws: Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)

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Responsibilities

The Ops Administrator II is responsible for supporting and maintaining staffing systems, managing employee rosters, and providing clerical support to management. This role also involves compiling data for reports and assisting with customer service inquiries.