Requisition No: 858838
Agency: Commerce
Working Title: 858838-OPS Business Analyst-FloridaCommerce OPS SYSTEM PROJECT CONSULTANT - 40099828
Pay Plan: Temp
Position Number: 40099828
Salary: $20.00 - $30.00 per hour
Posting Closing Date: 08/29/2025
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REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong ability to effectively communicate, both verbal and written, technical and non-technical information to a wide range of audiences.
• Strong ability to comprehend technical and non-technical information, as it relates to Information Technology.
• Ability to work with and facilitate cross-functional teams and staff of all levels.
• Ability to facilitate group discussions/meetings to achieve objectives.
• Ability to proactively identify problems and generate solutions.
• Ability to balance multiple priorities and quickly adjust to changing priorities.
• Ability to analyze organizational operating practices or procedures.
• Ability to work with senior management.
• Ability to simplify complex concepts, processes and workflows, into simple, understandable documents (written or graphical).
• Ability to develop and revise policies, procedures, methods, or standards.
• Ability to direct and coordinate activities of workers or staff.
• Ability to make presentations.
• Ability to plan and organize work.
• Ability to prepare reports for management.
• Ability to use conflict resolution techniques.
• Ability to work independently.
• Knowledge of project management and business analyst concepts, techniques, methodologies, and practices.
• Knowledge of Enterprise Information Technology environments.
• Highly skilled in customer service practices and techniques.
• Highly skilled at researching and organizing.
• Highly skilled in Microsoft Office Suite, including Word, Excel, PowerPoint, Project, and Visio.

Business Analyst (BA)

• Works with project managers, users, and management to gather, analyze, and evaluate the business objectives of the stakeholders.
• Works with developers, Subject Matter Experts and other users to refine and deliver requirements in a timely manner.
• Collects and analyzes the business and technical requirements needed to develop test cases and test scripts.
• Facilitates communication between business unit(s) and IT from initial requirements to final implementation.
• Ensures that the project teams are aware of the importance of customer service and meeting the project deadlines.
• Consults with project staff and development team members to identify application problems and provide solutions.
• Participates in reviewing and constructing project plans to outline the steps required to develop the customer’s applications.
• Develops and maintains process mapping documentation to test procedures and identify quality standards.
• Documents the current business processes (AS-IS) and the future desired business processes (TO-BE) to be used in both process improvement activities and requirements gathering/analysis.
• Responsible for creating flow charts and/or diagrams to illustrate steps and to describe the logical operational steps of programs and systems.
• Formulates and implements mentoring and training plans for other Business Analysists on elicitation process and business analysis techniques.
• Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge.
• Other duties and responsibilities as assigned.

Additional duties may include:

• Assisting in reporting team progress to upper management through regular status updates, maintaining all required documentation for visibility into team efforts.
• Participating in regular team meetings to assess risk, identify conflicts, barriers and issues, and facilitate the development of resolutions and action plans.
• Suggesting training opportunities for the team.
• Managing multiple tasks, activities, and/or projects to ensure they are effectively tracked, follows Department documentation standards, and remains on schedule, within scope, and within budget.
• Performing other duties as assigned.