OPERATIONS & SERVICE

• Oversee daily front-of-house and back-of-house operations to ensure efficient and smooth service.
• Maintain high standards of food and beverage quality, hygiene, and customer service.
• Monitor stock levels and manage inventory ordering and waste reduction.
• Ensure compliance with health and safety regulations at all times.
• Troubleshoot operational issues and implement quick, effective solutions.

CUSTOMER EXPERIENCE

• Ensure every guest has a welcoming and enjoyable experience.
• Handle customer feedback and resolve complaints professionally.
• Implement service improvements based on customer feedback and market trends.

REQUIREMENTS:

• Proven experience as an Operations Manager, Café Manager, or similar role in F&B.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Proficient in POS systems, basic budgeting, and scheduling tools.
• Knowledge of food safety and hygiene standards.
• Great interpersonal and communication skills.
• Flexibility to work weekends and holidays as needed.

PREFERRED QUALIFICATIONS:

• Certification in hospitality management or a related field.
• Barista training or experience.
• Experience in multi-site café operations (if applicable).